Chase Bank

May 18th, 2023

At least they have manners at this branch, still wouldnt bank here if you paid me.
Jul 3rd, 2022

If I could leave this branch zero stars, I would. We had a 2:00 appointment to open an account. The man behind the counter was very kind and apologetic. He offered us candy around 2:30 and apologized (one of many times) as we sat outside the banker's office. As there are glass windows, the banker saw that my fiancé and I were waiting on numerous occasions as we made eye contact with him, yet he did not even try to wrap up the client he was working with. Instead, they talked about their children and cars. The door to the office was left open so we could hear the hour of unrelated-to-banking conversation. He was completely unprofessional and rude!! We finally left after an hour of waiting.
Dec 29th, 2021

Been a customer of Chase for 20(?) years. The employees at this branch are genuinely personal and friendly and I hope you too will give them a shot at your banking needs. I understand that Chase is offering a higher interest rate for short term CD's (as of this week) so worth a Q&A visit.
Apr 1st, 2020

My husband died in October 2022. I went to the Chase Branch at 34 Danbury Road today (1/11/2023) to have his name removed from our joint accounts. I had a certified death certificate with me and had written a letter requesting that this service be performed. The person doing the process went to MY profile and ENTERED ME AS DECEASED. It then took more than an hour for her to undo the damage. As of this moment my checking accounts are open, although at one point there was a "hold" on at least one of them. However, ALL of my debit cards were "killed" as soon as I was entered into the system as deceased. It is Wednesday (1/11/2023). I will not have new cards until Monday (1/16/2023), IF THEN because Monday is Martin Luther King Day. The compensation I received was the refund of the service charge fees for one month on each account. I do not think that the branch manager even knows that this happened. And, at one point I blew up because the person who made the error was taking a very long time trying to scan something into their system. The floor walker talked to me like I was being unreasonable. Seriously? My husband died. This process should not have taken more than 20 minutes at most. But instead, I was sitting in a cubicle for almost 90 minutes while the person who did the damage kept saying "this has never happened to me before". Find another bank to do business with. If you are stuck with Chase, use another branch. This branch is quite simply unacceptable. PS. I did NOT have ANY problems at M&T Bank nor at Fairfield County Bank for the same service -- removing my husband's name from our accounts.
Jan 10th, 2023