Krista Kingsbury - M&T Bank

I received the best customer service today at M&T bank from Bryan. Not only did he take ownership for my issue but he ensured that my issue was fully resolved. Bryan was kind, funny, & personable during our interaction.
Mar 1st, 2024

Very unprofessional for almost all employees to speak some unfamiliar Eastern European language in front of customers. Rude.
Feb 28th, 2024

Dec 21st, 2023

Clean bank with friendly staff, the young gentleman Peter was very helpful and nice to work with.
Dec 8th, 2023

Whether at the local branch in Wethersfield or over the phone with their main customer service number, the experience has been consistently high-quality; friendly, professional staff and easily navigable automated prompts. The transition from People's United to M & T was handled with care & courtesy, seamless. I have read other reviews of M & T here, some of them actually deserving of their own critique by virtue of how easily the "problem(s)" could have resolved with more competence, and much less fumbling, on the part of the person writing the bad review(s). It's not that complex: You get back what you give. If you approach a situation from the outset with arrogance and little understanding of the mechanics of your issue (yet, of course, believing you know more about banking than the bankers), don't feign shock and surprise when your performance leaves them cold. They are customer service reps, not your own personal assistants. Find out about your problem first, then speak intelligently about it to them, with civility, rather than expect them to solve an issue you have made murky from the first . . . Thank you. (Had to get that out there.) We have had great service from (and great rates with) M & T. What else does a bank need to do?
Feb 27th, 2024