Pottery Barn

Just checked out new store, looking to see an item offered on line to see quality, only to find out most of what is on the online catalogue is not on the shelves of the new, bigger store. No one to ask for help. I think they should change their name to Pillow Barn. Because basically thats pretty much all they had, tower shelves of endless, expensive pillows. Nothing like the charming old Pottery Barn. Yet Another store take over so over marketed to dullness with none of the former creativity it originally had. Just more homogenized marketing that took away what used to make the brand interesting. So done.
Apr 5th, 2024

Bought a leather recliner that arrived with no legs. Now in the SECOND MONTH of waiting so we can actually use the chair Incredible how poor the follow-up has been
Mar 24th, 2024

Very disappointing experience at this location. Associates arent willing to offer assistance and when asked about items they simply refer you to the QR code on the tag. When I tried to purchase a set of coffee tables I was advised it would be quicker if I did it myself online. I had a better experience at their old Westport location, something changed personnel wise.
Oct 1st, 2023

We just moved in nearby and were very excited to browse and select a number of items. We walked around and settled on at least a dozen things. The associate assisting us kept having to go in the back to see if anything other than the display items (simple things like frames and candle votives and a tray). Out of at least 12 things, they had ONE item in stock. She kept trying to offer to order the others for us but why bother when I can do that myself? Anyways, we didnt even bother getting the one thing because we had literally nothing else to go with it. What a waste of 35 minutes. Do not bother going here.
Sep 10th, 2023

Really terrible experience ordering from Pottery Barn. I would be posting this review on the product page on the website, but submitting reviews aren't an option - if other customers' experiences were similar to mine, I imagine most would be negative and Pottery Barn doesn't want to admit to that. The toddler bed I ordered is about a month late without any communication from the company. I only ordered from Pottery Barn because the expected delivery was 1 week after the order date. If the company were honest about delivery timing, I would have ordered from another company. I feel scammed and would encourage others to take your business somewhere else!
Sep 5th, 2023