DOCS Urgent Care & Primary Care - West Haven

No doctor in site
Jan 25th, 2024

First off, this place is going downhill. They called me two weeks ago claiming I had an infection and that i needed to join a telehealth call. I get in the call and the nurse is confused telling me I shouldnt have been called because I dont have anything nor are they supposed to release information as a receptionist. They never have a service provider so close down! I called Danbury because they placed me there for my visit and they dont answer the phone. They call you back saying how can I help you lol. Today, been here for over two hours. Got here 10:40 and Im leaving at 1:07 with no service. This is For a yeast infection that I know I have. All that is needed is a sample a test and a prescription. They took a urine sample and had me in a room for that long.people have things to do . They told me to sit tight and closed the door. An hour later I have to get up and tell them going to grab my charger in my vehicle. ONLY THEN did they tell me that they are still looking for a service provider. Why couldnt I have been told that a whole HOUR before. I just left at that point because this is ridiculous. They were not kind nor welcoming and all their receptionists are like that. They have a quite simple job compared to others but still interact in the nastiest and unprofessional way that Ive ever seen. I wouldve just scheduled with my doctor. The rooms are horribly filthy and do not get cleaned clearly. There were pap sticks on the floor from previous patients and overflowing trash.They are dirty! They arent busy but all they doing is sitting around contemplating what they will eat for lunchinstead of cleaning the areas of the clinic. It looks run down and old. Im sure all locations are like this because they are not cohesive. Now I have to figure out how to treat my condition alone. Such a sad representation of health care. You can tell they arent trained.
Dec 30th, 2023

The absolute WORST urgent care experience of my life. My child has strep and we waited well over TWO HOURS without even seeing a physician. Staff doesnt offer water, comfort in any form, NO hospitality. My child sat in the room and cried and they completely ignored us. Were still here 2 hours and 15 minutes later. No antibiotics. No doctor. Im actually disgusted with this establishment and the people who work here.
Dec 6th, 2023

Great service, staff incredibly friendly nice and all around great to be around. Made me feel comfortable in an uncomfortable position.
Dec 1st, 2023

My Granddaughter was seen on Nov 30th, it is now Dec1st and her meds is still not called in for a ear infection. I called this morning Dec 1st to find out it was called to rite aid pharmacy in which is permanently closed. Our records say Walgreens. Unreal!!!!
Nov 29th, 2023