Retro 511

May 8th, 2024

We called the leasing office for an appointment to view the place. The leasing agent put down our appointment for 1:00 pm at the West Haven location. She never showed after we waited 30 minutes. Me and my boyfriend both had to ask for time off work to come and see the place since they dont do any showings after 2:00pm. We kept calling the leasing office to see where this lady was but no one ever answered. Comes to show that they dont care about future tenants let alone probably the people that already live there. Were excited to see the place but were very disappointed with getting stood up.
May 5th, 2024

After living here for about 6 months now, the apartments themselves are pretty decent. Nothing extraordinary but nice for the price. However, that price is for a reason. When looking at the place, the staff was very friendly, and were helpful. However, after moving in and living for some time, they have gone downhill. It started when the refrigerator was not working so they replaced it. I will say, they replaced it quickly, however they replaced it with a much smaller version. After fighting back and forth and many emails later, they still have yet to resolve the issue. Secondly, they did NOT respond to the issues that were addressed in the move in checklist (which they had thirty days to do). Thirdly, we discovered the heat in our apartment was not working when we went to turn it on for the first time this year. We sent an emergency work order, as well as an email and received no response for 36 hours. It wasnt until we called the West Haven Health Department that we received a call back from the property management addressing the issue. Lastly, we have had four packages now stolen from the mail area. There have been multiple others as well who have had this issue as we have seen several notes left about packages being stolen. When we sent an email in regard to the issue, the response was that their cameras are down and that we should send our packages to a locker that we can pick them up from. When we toured the place they prided themselves on having cameras but who knows if they have ever worked as I saw another review over the same issue posted over a month ago. This means that their cameras have been down for over a month now. This is an amenity that we are willing to pay for but we are not receiving a service for. If they cared for anything other than receiving money, they would address the issues listed. And I will truly know what type of people run this building if they respond to me with the same generic reply that every other negative review has been replied to with.
Jan 2nd, 2024

Lease renewal was easy.
Nov 26th, 2023

Pictures don't match the property. The appliances are cheap and low grade. This matters if you like to cook like I do. I didn't even have a microwave included. The office staff are extremely nice until you sign your lease. There are a lot of young neighbors. Kinda of noisy a lot of hanging out outside smoking.
Oct 27th, 2023