Luna Pizza West Hartford

Amazing Pizza and friendly staff!
Mar 24th, 2024

Acceptable pizzas, but not great. No wines and spirits. Very limited choice of beers.
Mar 23rd, 2024

Great Pizza, bring your wallet full of money . The most expensive pizza I've ever had in my life.
Mar 18th, 2024

Mar 6th, 2024

Staff remember you. They always get my order right, even when it's complicated. Food is excellent, though a bit overpriced for pizza. Edit, 4/2/2024: Sadly, they're not as good as they used to be at getting the order right. the last two times I ordered, they got the order wrong, and since it was through a delivery service, I didn't have a chance to check like one does when picking up. for the last year or so it's been hit or miss with whether I'll be missing a topping or getting one I had asked to be removed. I can't eat garlic, so I order here because the sauce doesn't have garlic, and if I get white pie they used to be really good about leaving it off for me. Maybe it's in the dry oregano seasoning they shake on top of the pies? I've noticed that some brands of Italian seasoning include garlic, but people who don't need to avoid it probably don't think about it being in there. the last order I got was a white pie but instead of the fresh mozzarella, the main reason I love their white pie, I'm pretty sure I got regular aged mozzarella, the taste and texture were very different. it wasn't what I wanted but would have been ok if the pizza hadn't tasted strongly of garlic, I ended up having to toss it because garlic upsets my stomach, and I also avoid it for religious reasons. unfortunately due to the location, picking up isn't the most convenient, but I think I'll have to do pick up orders only because something seems to go wrong with delivery service orders. will update if pickup orders are also not accurate. I do want to comment on the reviews trashing the owners and staff: I have always had a good experience here in person. The owners have always been kind and have gone above and beyond for the community. During COVID when things like yeast and toilet paper were hard to get in grocery stores, they could get those things through commercial sources and you could get it from them, like you could add yeast to your pizza order. I remember seeing a stack of tp rolls by the register saying. "take one if you need it". They also did their best to try to keep all their staff employed. If you've seen the owner or manager lose their temper, you don't know what else is going on, that same employee may have been doing a lot of things wrong and what you saw was the final straw. Also, the restaurant business is very stressful, especially right now, sometimes people hit their breaking point and can't hold back any more. it's not a good look, sure, but who among us hasn't lost their composure under pressure? some of the customer complaints about the owner or staff are so clearly unaware that what the customer did was rude, like seating yourself at a table and then complaining the staff didn't come clean the table immediately, when you were told to wait to be seated, or adding something on last minute, or trying to add something on to a delivery service order by calling the restaurant, who can't do anything about it. if you're rude, you really shouldn't be surprised if someone isn't happy and smiling with you. working in the service industry is hard, and customers seem to feel entitled to treat service workers like garbage, even more so in the last eight years or so, and service workers are justifiably tired of it, especially given how little service jobs pay. Vegetarian options: several veg options, but be careful if ordering delivery.
Apr 2nd, 2024