AAA West Hartford

Very helpful. They provide great travel tips and advice.
Apr 9th, 2024

Great customer service and friendliness
Apr 2nd, 2024

Mar 29th, 2024

This is ridiculous. It was 3:45, 4/9/24 West Hartford Ct Triple AAA branch. A male representative who I dealt with didnt have to apologize, but should not make it sound like his customer doesnt know what he/she is doing or put the blame on his customer. He told me I have to make an appointment for license renewal so if I want I can make one now. I told him I called ahead of time and they said no appointment is needed. He showed me the DMV notice I brought with me and said appointment is needed. I told him I know (I know how to read) thats why I called and I showed him on my phone what time I did. He said whoever I spoke to is wrong and if I know his name. Why would I know his name? I asked him if theres a way I can get it done today since I did my part and its not my fault. He then being wise again asking me if the person I spoke to said hes not in West Hartford. If I called West Hartford Triple AAA, and another center pick up the call, how would the customers know unless they are told that? I said ok, how is Tripple AAA going to avoid this in the future because this happened before to me. He said call and make an appointment. I ask him what if I call to make an appointment, but are told I dont need one, just show up. Im writing this to point out that instead being sassy or pontificate, he couldve explain in a more appropriate manner especially when it was Triple AAA system that needs to improve. Hopefully, this issue gets looked at and get fixed to avoid future problem. FYI, the last time it was a passport photo but whoever the representative I talked to was pleasant. Update - The same representative that helped me with my passport photo last time did my license renewal today. She was informative, patient, cordial and personable. Her name is Stacy. Thank you.
Apr 9th, 2024

Disappointed with AAA's Check-In Fee PolicyI have been a loyal member of AAA for a year now, relying on their services for roadside assistance and peace of mind during travels. However, I recently encountered an issue that has left me feeling frustrated and disappointed.During a recent visit to a AAA service center, I was shocked to discover that they charge a check-in fee just to announce my arrival, despite being a paying member. Non member $8.00 - Member $6.00. As someone who values the convenience and reliability of AAA's services, I find it unacceptable to be charged extra for simply confirming my presence.This check-in fee policy feels like an unnecessary burden on loyal members like myself, especially considering the already substantial membership fees. It's disheartening to see AAA prioritize additional charges over the satisfaction and loyalty of its members.Regrettably, this experience has led me to question the value of my AAA membership. While I have appreciated the assistance provided in the past, I cannot justify renewing my membership if this is the direction AAA is headed.In conclusion, I urge AAA to reconsider its check-in fee policy and prioritize the needs and satisfaction of its members. As for me, I will be exploring alternative roadside assistance options that better align with my expectations and values.Thank you for considering my feedback.
Apr 4th, 2024