Friendly's

One of the things that bothered me about Friendly's in recent years is how disorganized it seemed. Everyone was doing everything from greeting customers to making sundaes to waiting tables. Whenever one needed help everyone was busy doing something else so service was always slow. Things seem to have changed. The staff here was on top of things and service was very efficient.
Apr 10th, 2024

I just moved to town and was alone in my still empty house. The Burrstone Rd Friendlys was close so I did a take out order online. It was done when I got there and the ladies working were so nice! The BLT was actually quite good on sourdough and the onion rings were awesome.
Apr 9th, 2024

Henry is an absolute G. Good stuff.
Apr 9th, 2024

I ordered a cake through DoorDash and called the store to ask them to write on it. The associate was great and wrote on the cake for me. It was delivered quickly, too!
Apr 7th, 2024

I placed an online order 4/6/24 for 5:30pm for two orders of ice cream. The first was a large ice cream (2 scoops of chocolate chip, one scoop mint, with marshmallow topping). This sundae was also marked for a peanut/tree nut allergy. I got my boyfriend a cookie dough friendz with regular vanilla ice cream and cookie dough. My boyfriend took one bite of his friendz and immediately tasted peanut butter. He brought it inside and kindly explained to the girl in the front that he could taste peanut butter and his girlfriend is deathly allergic to peanut butter (again, I marked my allergy for my sundae). It was clearly cross contamination. He was responded with attitude from her saying that you shouldve marked both ice cream orders that there was an allergy. He explained that it wasnt okay to have cross contamination anyway- there was a nut allergy on the order in general, plus he never ordered his friendz with nuts anyway so regardless it shouldnt have had it. We were both not upset, until the worker was blaming us and being rude. Another kind younger male worker remade the ice cream carefully and was very easygoing. We go to Friendlys often, but never the Vernon. Very disappointed and I think if it was a simple hey, were so sorry for that. Well clean the machine and make a fresh one for you , it wouldve been fine. We dont know the name of the rude girl but it was just unacceptable. Take allergies more serious please. Wont be coming back.
Apr 5th, 2024