The UPS Store

Fiby Ghobrial _{on Google}

Apr 2nd, 2024

They have a great experience, and the lady over there is more than helpful and very nice. She is trying to do more than her best to help if needed. Also the store is always clean and you always feel welcomed

Emad Gerguis _{on Google}

Apr 2nd, 2024

Great stuff so friendly and professional

bouls bouls _{on Google}

Mar 31st, 2024

Great service. The most knowledgeable and helpful UPS Store in the area.

Esmat Istfanous _{on Google}

Mar 31st, 2024

Very good customer service, fast and professional. Also, the owner was very help.

C _{on Google}

Mar 31st, 2024

Complaint: unprofessional, unqualified notary services
Result: Because of the multiple inconveniences and dishonesty, we are submitting our experience to UPS corporate and the State Department for Notary Licensing.
(If you want details)
Story: Our party is temporarily in Connecticut to take care of a family estate. We needed a notary for some power of attorney paperwork and have always appreciated UPS fast, convenient services around the country. We called the day before to ask about notary, they told us the hours of availability, and we came at the appropriate time.
Of our party of five, we have the elderly person in question, the family member who is a notary for another state but not licensed in Conn, and two other family members who requested off from work to witness, and an ASL interpreter for one of the participants. (Emphasizing, effort went into this appointment)
When we asked for notary services, a man came out of the back of the store, told us that his license was limited and he could not do power of attorney documents, recommended banks or town halls (its a Saturday) l, and then disappeared again to the back of the store.
Here are the problems. 1) The papers were printed and made ready for Southington, and any other place we could find required the paperwork to be reprinted for the individual area. 2) None of us had ever heard of this problem so we spent the next 30 minutes on our phones and calling family members who were notaries to find out that there is no such thing as a limited notary license.
Conn Law: the notary has the right to refuse service for reasonable things, but it is misconduct to lie about your licensure. Furthermore I think everyone can agree that its just bad practice. We agreed that even though we had caught the lie, this is not a person we would want to work with anyway.
The part we dont understand is why he lied to avoid notarizing our power of attorney paperwork.
1)He did have an extremely thick, almost unintelligible accent, so maybe his understanding of written English isnt proficient enough to properly manage a document like this (in which his licensure needs to be removed).
2)Maybe he didnt want to deal with notarizing that day.
3)Perhaps he was intimidated by the presence of ASL and an interpreter and decided that our business wasnt worth the confusion.
4)Even more concerning, we were informed that this notary is actually the owner of the store, and perhaps gained the licensure as a ways to be compliant with UPS office standards, but not actually offer the service.
While this is all speculation, it doesnt erase the fact that this inconvenience means a lot more work for us, reprinting paperwork, finding a different notary, hiring the interpreter again, and bringing together family members from 4 different parts of Connecticut at the same time another date.
We went to a different UPS later that day to consult with the notary there, who confirmed that his answer was not correct and helped us submit a complaint to UPS corporate. They also made an appointment with us next week, so hopefully this can all be sorted out smoothly, albeit delayed.