The UPS Store

Amarley saved the day! I came in during a torrential rainstorm and had a very heavy bike rack to return to Amazon. I had spent an hour trying to figure out how to get all of the parts back into the original box and in spite of having taken them out of it I was becoming convinced it was not possible. Amarley not only helped me carry it in, he also spent over 20 min figuring out how to get it back into the box! Amarley was helpful, patient and very courteous. A job well done!
Mar 24th, 2024

Quick. Efficient. Open when I need them
Mar 2nd, 2024

Good service. Helpful staff Consistently reliable.
Feb 29th, 2024

If I could give 10 stars I would! Everyone was beyond helpful every step of the way. On top of the incredible customer service, Ali worked with us to give discounts so the packing and shipping was within budget (without his help, it would have been impossible). I cant say enough good things about my experience and the staff there.
Feb 9th, 2024

Incredibly disappointed with this location. Terrible experience on April 3rd , 2024 at around 5:50 PM. Horrible customer service and rudeness at its finest. Was not treated with respect by one of the workers here and I hope it isnt because of race because that would be despicable. If I can give a rating of rocks instead of stars I would. Over 70 transactions with UPS and as someone who brings business to UPS, I never encountered a worker like the one I dealt with at this store. Customer Service at its weakest and needs training and reprimanding when dealing with the general public and especially with an individual that brings business on a continuous basis. Customer service is about serving clients and focusing on retention for the business you work for. This individual who worked there clearly made it about himself and forgot he works for UPS and represented UPS in a very negative light. While a store is within business hours , it is imperative , to provide unique experiences and not ones that sabotage clients intentionally. Response to Manager : Im glad it wasnt based on race. I stated I hope it wasnt and didnt say it was definitively. I walked through those doors before 6 PM, and it wasnt after the store closed. Thats a lie to say that I walked in after the store closed. I was rang up for a shipping box for a sneaker box at almost $25.00 with no explanation until I asked. This is what irritated me. No breakdown of that charge until I asked because 25.00 for a sneaker shipping box didnt seem right, so I questioned it. Maybe prices have changed , and you have a different policy than other stores. I went to a different UPS store today and that box was under 5 dollars instead of the 9 dollars I paid at this store. I paid anyway just for the box to tape myself so I wasnt paying an additional 15 bucks. And they even thought it was ridiculous to charge someone almost an additional 15 dollars after having a paid shipping label. I was disappointed because it doesnt take very long to tape a box up for one pair of sneakers. So I was disappointed the driver couldnt wait 3 to 4 minutes. And I understand , but that was very disappointing considering the type of day I already had. The true disappointment came from how service was executed. Plain and simple. Judging by your response , the lack of professionalism continues. Second Response to Manager : And I said I understand why the driver couldnt wait. I was just disappointed that I couldnt get my package on the truck but I said I understand in my last response. Feeling disappointed is the result of not making it in time. It wasnt something for me to be happy about , and I wasnt trying to delay other packages from getting to their destination on time. I didnt call because Google said store hours are until 6 PM. I also said Im glad it wasnt based on race in my last response and you continue to say that Im basing my responses off race. You said it wasnt race and I believe you. Im not attacking character. Im referring strictly to service and I am not critiquing no other individuals in the store. Im only referring to the one individual that rang me up. In fact , there was a younger gentleman who showed courtesy by interacting politely. I'm not discrediting nothing about the 20 years you have been in business. I did see reviews of others who experienced rudeness here though. But thank you for wishing me well with my business - I can say that truthfully and I will also wish you success to the next 20 years and beyond of your business too.
Apr 4th, 2024