Tequila Escape - Ridgefield

Hours

Tuesday:
11:30 AM - 1:00 AM
Wednesday:
11:30 AM - 1:00 AM
Thursday:
11:30 AM - 1:00 AM
Friday:
11:30 AM - 2:00 AM
Saturday:
11:30 AM - 2:00 AM
Sunday:
11:00 AM - 1:00 AM
Monday:
11:30 AM - 1:00 AM

Chamber Rating

Verified Member
4.3 - (261 reviews)
175
42
11
10
23
Read Our 261 Reviews

Chamber Rating

Verified Member
4.3 - (261 reviews)
175
42
11
10
23
  • bryce mitchell

    Great chicken tacos
    Mar 28th, 2024

  • Laurie Newkirk

    Great place thats open late! Samantha our server couldnt have been nicer!
    Mar 26th, 2024

  • Ryan D

    Last night I ate at Tequila Escape Ridgefield. Eduardo was one of the worst servers Ive ever had. A customer should not have to wait 25 minutes for a glass of water. I also asked for a pitcher of passionfruit margarits then instead brings my guests and I individual glasses which 3 margaritas were $45. When he came to check on us I told him I didnt order individual drinks and still waiting on the pitcher. Eduardo finally got the pitcher which came out 15 min later it was a regular house margarita when it should have been passionfruit. Eduardo tried to argue with me that its passionfruit, hes like Ill go have the bartender add more passionfruit to this pitcher. I tried showing him the comparison of regular margarita and passionfruit. Yet he was so convinced it was passionfruit and had an attitude about correcting his mistake. When we got the bill I asked politely for him to remove the $45 as I asked for a pitcher in the beginning and he said no, manager comes out refused to take them off yet gave us a mini discount off the drinks. Although Tequila Escape has great food and drinks I will never go back there to give my business and encourage others not to dine here.
    Mar 26th, 2024

  • Kimberly Rissolo

    I was very excited to try this restaurant after seeing good reviews for it. Felt disappointed leaving. My food came out lukewarm at best (crispy chicken tacos), my jalapeno cucumber margarita tasted very good - was presented differently each time it came out, which was not a "bad" thing just interesting since most places train their bartenders for consistency (I know b/c I used to be a bartender). I ordered 3 of these drinks and they were full to the brim w/ ice, I think I took 3 or 4 sips for each one and they were finished - and they took a very long time coming out. We were asked if we wanted chips and salsa when we sat down, as if they were included (like how bread is at an Italian restaurant - I've been to other Mexican places where they serve this as a courtesy), no mention that there would be a cost so I was a bit surprised to find two additional costs on our bill - one for chips and the other for salsa. (We didn't argue it - we just paid the bill.) The host was very nice but our waiter could've cared less about our 2-person table. He was unattentive. He never checked on us after we received our food. I had to flag him a couple times when we needed a refill, or our bill, etc (after we patiently waited awhile) - one time he looked at me and just kept drying the glasses behind the counter. I'll give it one more try whenever I get back to the area but really wasn't impressed overall. Left there feeling like the place was overhyped and not worth the price.
    Mar 16th, 2024

  • Kidmandude Bro

    My medium sized party 8 or 9 people sat for 35 mins without even a glass of water offered to them. This place wasnt even that busy, so I cant understand the lack of professionalism, or maybe I do. But whats even stranger is there staff walking around staring at people and not asking if they want or need anything so what is that exactly I dont know? And yes they charge for chips and salsa. And yes the meals were over priced and very bland. Good luck with your attitudes. Business will never be better for you. No thank you!
    Mar 5th, 2024

Read Our 261 Reviews

About
Tequila Escape - Ridgefield

Our mission is to deliver a unique Latin Fusion dining and drinking experience. Tequila Escape takes great pride in our menu offerings of food creatively and freshly prepared to order from sustainable, organic, wild caught, and grass-fed and local sources. Every drink is meticulously crafted using only the freshest juices, fruits and quality ingredients. All in service to our ultimate objective: unqualified fulfillment of our guests’ heart and soul.Our goal is to excite and delight each and every guest with our innovative food and drink offerings, and attention to personalized care and service.We are open daily for lunch and dinner. We also are available to cater both on and off-site events.

Contact Info

Vidoes

Payment Methods

  • AMERICANEXPRESS
  • CASH
  • DISCOVER
  • MASTERCARD
  • VISA

Questions & Answers

Q What is the phone number for Tequila Escape - Ridgefield?

A The phone number for Tequila Escape - Ridgefield is: (203) 438-2500.


Q Where is Tequila Escape - Ridgefield located?

A Tequila Escape - Ridgefield is located at 439 Main St, Ridgefield, Connecticut 06877


Q What is the internet address for Tequila Escape - Ridgefield?

A The website (URL) for Tequila Escape - Ridgefield is: https://www.tequilaescape.com/


Q What days are Tequila Escape - Ridgefield open?

A Tequila Escape - Ridgefield is open:
Tuesday: 11:30 AM - 1:00 AM
Wednesday: 11:30 AM - 1:00 AM
Thursday: 11:30 AM - 1:00 AM
Friday: 11:30 AM - 2:00 AM
Saturday: 11:30 AM - 2:00 AM
Sunday: 11:00 AM - 1:00 AM
Monday: 11:30 AM - 1:00 AM


Q How is Tequila Escape - Ridgefield rated?

A Tequila Escape - Ridgefield has a 4.3 Star Rating from 261 reviewers.

Hours

Tuesday:
11:30 AM - 1:00 AM
Wednesday:
11:30 AM - 1:00 AM
Thursday:
11:30 AM - 1:00 AM
Friday:
11:30 AM - 2:00 AM
Saturday:
11:30 AM - 2:00 AM
Sunday:
11:00 AM - 1:00 AM
Monday:
11:30 AM - 1:00 AM

Ratings and Reviews
Tequila Escape - Ridgefield

Overall Rating

Overall Rating
( 261 Reviews )
175
42
11
10
23
Write a Review

bryce mitchell on Google

image Great chicken tacos

Business Response on Google Mar 27th, 2024
Thank you so much for the positive feedback! We're delighted to hear that you enjoyed our chicken tacos. If you have any suggestions for how we can make your experience even better next time, please feel free to let us know. We appreciate your support and hope to serve you again soon!

Laurie Newkirk on Google

image Great place thats open late! Samantha our server couldnt have been nicer!

Business Response on Google Apr 2nd, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience at our restaurant, especially with Samantha as your server. We take pride in providing excellent service and creating a welcoming atmosphere for our guests. We hope to see you again soon!

Ryan D on Google

image Last night I ate at Tequila Escape Ridgefield. Eduardo was one of the worst servers Ive ever had. A customer should not have to wait 25 minutes for a glass of water. I also asked for a pitcher of passionfruit margarits then instead brings my guests and I individual glasses which 3 margaritas were $45. When he came to check on us I told him I didnt order individual drinks and still waiting on the pitcher. Eduardo finally got the pitcher which came out 15 min later it was a regular house margarita when it should have been passionfruit. Eduardo tried to argue with me that its passionfruit, hes like Ill go have the bartender add more passionfruit to this pitcher. I tried showing him the comparison of regular margarita and passionfruit. Yet he was so convinced it was passionfruit and had an attitude about correcting his mistake. When we got the bill I asked politely for him to remove the $45 as I asked for a pitcher in the beginning and he said no, manager comes out refused to take them off yet gave us a mini discount off the drinks. Although Tequila Escape has great food and drinks I will never go back there to give my business and encourage others not to dine here.

Business Response on Google Apr 1st, 2024
Dear Ryan, I'm truly sorry to hear about your disappointing experience at Tequila Escape Ridgefield. It's disheartening to learn that you encountered such issues with our service, especially with Eduardo, and I apologize for the inconvenience and frustration it caused. Your feedback is extremely valuable to us, as it helps us identify areas where we can improve. Rest assured, I will personally address the concerns you raised with our team to ensure that similar situations are avoided in the future.Providing exceptional service is paramount to us, and it's clear we fell short during your visit. Regarding the misunderstanding with your drink order and the subsequent billing issue, I completely understand your frustration. Our aim is always to fulfill our guests' requests promptly and accurately, and it's regrettable that we failed to meet your expectations in this regard. I will ensure that our staff receives additional training to prevent such errors from occurring again. I genuinely appreciate your acknowledgment of our great food and drinks despite the service shortcomings you experienced. However, I understand your decision not to return, and I respect your choice. Please know that your feedback has been taken seriously, and we will strive to do better in the future. If you would be willing to give us another chance, I would personally ensure that your next experience at Tequila Escape Ridgefield is nothing short of exceptional. Please feel free to reach out to me directly, and I would be more than happy to assist in making your next visit a memorable one. Once again, I apologize for the inconvenience you experienced and thank you for bringing these issues to our attention. Your feedback helps us improve, and we are committed to delivering the high standard of service that our guests deserve. Warm regards, - Angel Pena General Manager Tequila Escape [email protected]

Kimberly Rissolo on Google

image I was very excited to try this restaurant after seeing good reviews for it. Felt disappointed leaving. My food came out lukewarm at best (crispy chicken tacos), my jalapeno cucumber margarita tasted very good - was presented differently each time it came out, which was not a "bad" thing just interesting since most places train their bartenders for consistency (I know b/c I used to be a bartender). I ordered 3 of these drinks and they were full to the brim w/ ice, I think I took 3 or 4 sips for each one and they were finished - and they took a very long time coming out.
We were asked if we wanted chips and salsa when we sat down, as if they were included (like how bread is at an Italian restaurant - I've been to other Mexican places where they serve this as a courtesy), no mention that there would be a cost so I was a bit surprised to find two additional costs on our bill - one for chips and the other for salsa. (We didn't argue it - we just paid the bill.)
The host was very nice but our waiter could've cared less about our 2-person table. He was unattentive. He never checked on us after we received our food. I had to flag him a couple times when we needed a refill, or our bill, etc (after we patiently waited awhile) - one time he looked at me and just kept drying the glasses behind the counter.
I'll give it one more try whenever I get back to the area but really wasn't impressed overall. Left there feeling like the place was overhyped and not worth the price.

Business Response on Google Mar 17th, 2024
Thank you for taking the time to share your experience with us. We're truly sorry to hear that your visit fell short of expectations. Your feedback is invaluable to us as we continuously strive to improve. We apologize for the inconsistency in the presentation of your margaritas and the extended wait times for their arrival. Regarding the chips and salsa, we understand the confusion and will work on ensuring clearer communication about any additional costs. Additionally, we're disappointed to hear about the lack of attentiveness from your server and the overall feeling of being overlooked. Please know that this is not reflective of the level of service we aim to provide, and we will address this issue promptly with our team. We genuinely appreciate your willingness to give us another chance, and we hope to have the opportunity to exceed your expectations in the future. If you have any further concerns or feedback, please don't hesitate to reach out at [email protected] Escape

Kidmandude Bro on Google

image My medium sized party 8 or 9 people sat for 35 mins without even a glass of water offered to them. This place wasnt even that busy, so I cant understand the lack of professionalism, or maybe I do. But whats even stranger is there staff walking around staring at people and not asking if they want or need anything so what is that exactly I dont know? And yes they charge for chips and salsa. And yes the meals were over priced and very bland. Good luck with your attitudes. Business will never be better for you. No thank you!

Business Response on Google Feb 28th, 2024
Dear Kidmandude Bro, Thank you for taking the time to share your feedback with us. We sincerely apologize for the less-than-ideal experience you had during your visit to our restaurant. It's disheartening to hear about the lack of prompt service and the perceived lack of professionalism from our staff. We genuinely appreciate your honest review as it helps us identify areas for improvement.Your feedback regarding our staff's behavior is concerning, and we will address this matter promptly with our team to ensure that our guests feel attended to and valued.We genuinely appreciate your insights, and we would welcome the opportunity to make things right. Please contact us directly at [email protected] so that we can discuss your experience further and explore ways to address your concerns.Thank you for bringing these issues to our attention, and we hope to have the chance to regain your trust in the future.Best regards,Tequila Escape Management

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Overall Rating

Overall Rating
( 261 Reviews )
175
42
11
10
23

Write a Review

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