VCA Old Canal Animal Hospital

The staff at Old Canal once again stepped up and helped me with my dog. His infected foot was treated quickly and effectively. They're always willing to go the extra mile to make you feel comfortable in a situation that isn't always that pleasant. They answered all my questions no matter how trivial and we're willing to go the extra distance to make him comfortable while there. If anyone's looking for a quality veterinary facility I highly recommend the staff at Old Canal.
Mar 31st, 2024

Mar 28th, 2024

Have been coming to this hospital for 4 years now, and I wouldnt go anywhere else. From the minute that you walk in you greeted, and the technician/assistants are always friendly and take time to go over the treatment plan (happens every time I come in which is great so there are no surprises at check out). The doctors are amazing too, they will always look at other issues while I am there, even if I wasnt booked for that reason initially. Check out is seamless, its done right in the room and the staff member will then walk you out, who does that anymore! You wont find a hospital that has a concierge service like they do. I know they are not the least expensive, but the care and compassion they have for my four-legged friend means everything to me!
Mar 26th, 2024

This office is an absolute headache of an office to deal with. They're unorganized and take no responsibility for their lack of follow through. They're response is always "we're low on staff," which is not my problem. My advice to this VCA, get your act together. My advice to customers or prospectives, go elsewhere if you want to avoid a complete mess.
Mar 26th, 2024

This Business is a JOKE my Girlfriend make a appointment for a check up with our Dog and the doctor Alexandra Prescia didnt explain anything about what is going on with the dog, but was quick to charge her $666. On top of that I tried calling to spoke to a supervisor or owner, they had me on hold for 30 min. I could only imagine how many more Individuals they done did this too. I will get my point accross for those individuals who didnt have the courage to say something this is not right at all. Please stay away from this business save your money and energy. I'm not the first person to meantion this matter as well. I will be getting on contact with the BBB and see if my attorney can assist me with this issue.
Mar 25th, 2024