Big Lots

Apr 9th, 2024

My review is for buying furniture at Big Lots. If I could give them negative stars I would. Do not ever buy here. The company does not back up its products. And never ever buy the extended protection plan there. The protection plan company makes up every excuse to avoid honoring the plan. I bought a Broyhill leather reclining sofa in Sept. 2021 and the protection plan. In Oct. 2022, the sofa starting tearing and peeling. I have been fighting with both Big Lots and Allstate Protection Plans (administered by Square Trade) to get it repaired or replaced. Until I reported them to the Better Business Bureau 2 days ago, they refused to do anything. Last night, I finally got a call from Square Trade as to this issue because of my BBB complaint. It's taken 10 months to hear from them!!! They refuse to send a technician over to fix it but offered me to get an estimate as to repair costs. They have offered me $200 towards the repair. That's not honoring the protection plan. They should be fixing this problem no matter the cost as I bought the extended protection plan. UPDATE: estimate to fix the sofa is $550 plus I have to bring it there. How am I going to do that? I will never buy furniture again there or a Square Trade warranty. Second update: after reporting Square Trade to the Better Business Bureau, I got a full refund for the price of the sofa. But I shouldn't have has to go through all that nonsense to do it.
Mar 22nd, 2024

Found some amazing deals there., definitely going back.
Dec 11th, 2023

Great items and some good prices always check online for coupons and app for your member number for discounts
Oct 18th, 2023

Nice kitchen table set but with damage
Oct 18th, 2023