Newtown Savings Bank - Newtown Office

Aug 17th, 2021

Mar 22nd, 2021

Been a customer for over 20 years and NSB has always been extremely helpful and were competitive when I used them to finance a car. Their iPhone app works great as well.
Dec 31st, 2020

We moved to Newtown recently and I wanted to open an account. I opened the account online on 12/10 and still until today 12/24 unable to log in to my account online/app and haven’t gotten my ATM card. I was dealing with Christine via phone/email she sounds nice but didn’t get things done. I decide to close the account and deal with another bank they charged me $25 fee. Go ahead take my money for an account I couldn’t have an access to it or even use! I didn’t know opening an account would give me such hard time like that. What a nightmare I’ll make sure I tell everyone about this horrible bank.
Dec 31st, 2020

the agent I was assigned to for my mortgage was the most unprofessional and disrespectful bank agents I have ever seen. the first few encounters he seemed friendly. but he became very rude on the phone when I called him regarding a house we wanted to purchase on a holiday. this was part of his job to respond to clients on that holiday but he acted as if I was abusing him. in the last call that day he literally started yelling like a maniac and said I was using him and that I was wasting his time. in the end he said he would send me the letter but he didn't want to hear from me again and hung up. I was in shock how a bank agent treats customers like that. later I heard he is well known to be cranky but that definitely does not make the bank look good. I switched to a different bank the same day and found a very professional agent who helped me and we actually got a mortgage with a lower interest rate. make sure you shop around and think twice before choosing this bank for mortgage.
Jun 28th, 2021