Carrier Motor Lodge

RUN FROM THIS PLACE! Already filed a BBB complaint. they will charge your card twice! Give you one declined receipt! and turn you away! it's been over a week, still not $1 back from them. $405 x 2 = $810 they are holding. im sorry your business is in financial debt, but don't use customers $ who need a place to stay, in order to fund your debt and release it back when the money is available to do so. indian crooked, and a miserable old bag behind the front desk early afternoons. broken curtains, damaged floors, looks like your staying in a 1995 motel. DO NOT SOEND YOUR MONEY HERE THEY WILL HOLD IT AND USE IT FOR THEIR BUSINESS AND RELEASE IT WHEN ITS CONVENIENT FOR THEM 30 days later!!
Mar 18th, 2024

Mar 18th, 2024

If I could give this place a two star and half I would. Lets start with once I arrived at 1:30 am I noticed the place is a little rundown but it was ok at the moment because I was very exhausted so I get the room with the jacuzzi ( a hole on a floor) why I call it that well because the whole 5 nights we stayed we were given one day comp ONLY instead of two or one with some sort of discount if we chose to stay again which we did smh. I literally had to wait 3 to 4 hours for the hole to be fill by that time water was extremely cold as they did not have hot water AT ALL only in the small shower which I think it was timed because 5 mins in it was freezing cold. There was no hot water whatsoever shower , sink or the hole we still stayed because I was already settled and did not wanted to move rooms as the whole point was to have a wonderful night with my spouse in a bubbly well on my first day at 2:pm we were brought a hose to pass the lil hot water from the shower to the jacuzzi which I have pics and videos we complain about it and the manager or owner NEVER SHOWED FACE like literally we do not know how he/she looks like literally hid behind a phone. So the first day when they brought the hose we used the jacuzzi only because the hot water somewhat worked the first day from the shower to the jacuzzi water was warm again somewhat. The rest of the days we were unable to use it as they got a plumber but it still didnt worked and we were not update AT ALL. We literally paid $185 per night for a room with jacuzzi that never worked. Ok so lets backtrack a little we did not have a phone, trash can, working hair dryer, coffee maker and the towels were ALL DIRTY we bought our own and WE CLEANED the jacuzzi. The shower soap dispenser was filthy, under the sink filthy MY SPOUSE asked for a broom and a mop WE CLEANED IT. The tv has an amazing quality and bed was comfortable. Ok so lets speak about the staff Faye at the beginning was very very rude till she got to know us and literally was the ONLY ONE that touched the water and noticed it was really cold , bria was amazing and shelly omg a superstar I love her and the maintenance Jesus was super duper and you can tell they were embarrassed but they maintain their front desk customer service. Sink was very tiny is if is like for a toddler but whatever. When you call the hotel and ask for their name ONLY one person will literally tell you that YOU DO NOT NEED TO KNOW THAT so that is a bigggg NO. I worked in hospitality for 23 years and Ive never encountered such a disappointment. I dont know who the owner or manager is but they really need to do better with their guests I never complained like this but if I dont do this then someone else will fall for it.
Mar 7th, 2024

Staff doesnt care about people parking in handicap, blocking spaces with cones, double parking and most importantly SNOW REMOVAL! I slipped and fell in the snow/ice today because they dont plow or treat the parking lot well. Plow guy says its not his problem. They overcharge for smoke full rooms.
Feb 15th, 2024

Friendly staff from what I've experienced. Rooms are being updated. Extended stay is self serve so can't really give a better rating for service. I'm not nit picking the room I was in but some things are broken. Berlin turnpike has a ton of activities to do good location for a motel. Behave Newington police are here daily Nearby activities: Berlin turnpike has a ton of things to do
Jan 23rd, 2024