M.J. Sullivan Chevrolet Buick

I am very very upset today Fri 02Jun23!. On 5/22/23, I called the New London CT Chevy Service center booked appt for regular maintenance & reminded that my brakes needed to be checked. He noted it and booked me down for Fri 5/26/23. So last Fri 5/26/23,, I got my vehicle in then mentioned again to the service advicer at the front desk... that alongside the regular maintenance, they should check my brakes. He acknowledged and told me approx time to wait. 1.5 hours later, he came to me handed my keys and told me I was all set. And that my brakes were still 60 - 70% okay. I was glad, couple days later, made a trip to NY. During the journey, on the highway, I noticed my brakes were still making a soft grinding sound when stepped on. I was concerned but not much at the time because I believed the dealers service center would properly analyzed /checked it; and if there was anything major, they would have told me. While in NY, car was mostly parked, I only ran 3 errands to help pick up my friend's child from sch (abt 1 mile) And a trip to the mall on 6/1/23. It was during this trip I noticed the grinding getting worse at every traffic light. I was too terrified to travel back with vehicle in that condition. I cancelled my trip and stayed an extra day in NY. As early as 7.50am I took it to the ADVANTAGE Chevrolet Brooklyn NY on 1575 86th St. The lady at the Front Desk was so helpful squeezed me in amidst their tight Friday schedule though I did not (so that I could at least make my trip back). The ADVANTAGE Chevrolet team found that my Brakes were grinding "metal to metal and the pads had nothing on them"! I was shocked! To think that I was on I-95 driving in this condition...without being aware that my vehicle may have been in an accident prone condition and could have been an endangerment not just to me but to other drivers on the road!! I was livid! Especially because I repeated over and over again at MJ Sullivan New London CT dealership... that my brakes needed to be checked at next serving (I repeated it to the front desk guy 3x!!). When he returned my keys, he told me that my brakes still had 60-70% life in them. How is it possible that these metal on metal state of brakes had 60% or even 50% usage left in them? Did they even check?? What I if I had gotten into a brakes failed situation on the highway? What if someone was critically injured or died in an accident? This is totally unacceptable! I have been thinking, do Chevy dealership service centers become nonchalant when you no longer have an active manufacturers' warranty with them? I have been regularly conducting the scheduled maintenances with them since I bought the vehicle, and very upset this carelessness. Now, of course due to the state of the brakes etc, it may have caused additional damages and I was billed close to $1200 in NY here to get this fixed before hitting the road. I am not happy at all with MJ Sullivan New London Chevy Service Center
May 30th, 2023

I had bought a 2013 Ford escape from MJ Sullivan from Nick Lombardi. With only "62,000" miles on it. First by the wear and tear on the steering wheel, and black tape on the door seals and hatch back. It was obviously much older. I asked Nick Lombardi serval times for clips he had promised me in July 2022. Still have not received them. Then my sunroof got struck opened. Went to dealership and spoke with Mr Lombardy he came out pushed closed button said it might be switch. Advice me to go in back to ask for Mike I was pushed out to someone else who went to car pushed closed button and said it might be switch or motor. Spent 15 seconds with me. . I used a tarp to cover it at night. When the heavy rain and wind came last night the wind blew the,the tarp opened on top. My car is flooded and ruined! because no one told me anything. I asked for the manual,Mr. Lombardy asked wasn't in car? Then went into office and sat down.never given me the manual probably because they didn't have it. CD player doesn't work. This car odometermost likely turned back. I am waiting for SSD and I have no chance of getting another car. Thank you MJ SULLIVAN and MR LOMBARDI. BTW the sunroof motor was already replaced at least once or more times, you can tell by the roof being torn from windshield
Apr 19th, 2023

After hearing many radio ads about the dealership wanting to buy used cars I brought my 2016 Shelby Mustang with 8000 milers over to see if there was any interest in buying the car. A salesman told me that they would be interested but that I would have to talk to the sales manager Greg Cane who would be back at 3 that afternoon and call him then. I called at 3 and a salesman told me he was in but was busy. Greg said to the salesman take my name and number and he would call me back. Well I never got a call back! Do you really want to deal with a dealership that advertizes something and does not have the respect to give you a callback.
Dec 30th, 2022

Excellent experience. First time a dealership/salesman didnt pressure me or try to add costs! DeAngelo (my salesman) was so cool and patient; a nice man and knowledgeable. We negotiated a price and my trade in value and that was the deal. Even in the final signing there were no surprises. Just straightforward and relaxed. Again, this is the first time in my 58 years Ive had such an experience. Highly recommend.
Oct 27th, 2022

I bought my Chevy Cruze over 2 years with other dealership but I upset with them service many times. Finally I found the best dealership I ever found. Thank you so much to fixed my car very quick
Jun 2nd, 2022