Budget Car Rental

Customer service at its worst!!!! Wish I could give 0 stars. Started with getting our license stuck in their machine (took 10+ minutes to get it out). When we reserved, we were allowed to have a different reservation name and credit card but when we picked up the car, we were told that we would have to change the name on the reservation. They then told us they couldnt do it and we would have to call. Called Budget and got hung up on 3 times. Finally got someone who said that we were unable to change the name on the rental. They suggested cancelling and rebooking at the same location. But there were no cars available (even though we were going to cancel). Asked the person working at the counter if we cancel, would we be able to rent the car that we cancelled and was told there was no guarantee. Not sure how it was going to be rented in one minute. Ended up speaking to a supervisor at Budget who was going to try and change the name. After being on hold for over 8 minutes, I told them that we will make this easy. Simply cancel and refund my money. This they were able to do in 2 minutes. So instead of changing a name on a reservation (a reservation they permitted), they lost business. And am pretty sure that the car wasnt rented since we were there 1/2 hour before closing. There was never an apology or an even a statement to acknowledge the frustration. There was no assistance from the location to work with us or even with the budget customer service reps. This is why I usually use enterprise (and will always use them going forward).
Jan 12th, 2023

(Translated by Google) Worst service ever, don't mess with Budget and its unqualified employees. (Original) , Budget .
Dec 31st, 2022

Dec 16th, 2022

great place to rent a car smooth fast and reliable
Nov 27th, 2022

I was charged for a rental which I was not provided. I showed up to pick up my booked rental which I had made through Expedia. I provided my booking confirmation info, driver's license and credit card, and was told which car I would be given. A few minutes later the agent told me he would not be able to provide me a car because I had another active rental. I had returned a different car to a different Budget/Avis location that day, and the rental "had not closed out in the system". This location was closing for the night, and there was no way for me to come back the next day. Then still charged me the full amount of the four day rental plus the $200 temp charge, even though I was never provided a car, and had not signed any paperwork. The next day they charged my credit card another $50. I have no idea what that charge is for. It is so frustrating that there is no one available after hours to talk to about having the charges removed.
Nov 18th, 2022