Citizens

Drive through Atm did not allow cash deposits.
Sep 26th, 2023

Great
Jun 22nd, 2023

Posted hours on the door that theyre open until 5 on Fridays, but not today apparently. Im so sick of this Covid economic downturn cant hire anyone. argument for providing just GARBAGE customer service. YOURE A BANK! Not a damn small town farm stand.
May 5th, 2022

The claims department is very unprofessional. One time they canceled my card without telling me and I was stranded in New York, and when I called them back they said you can easily run run as fast as you can to hey Citizens Bank before it closes. And sometimes the laugh and chuckle about doing that to people. A few months ago they close my account without sending me any mail about it. They basically said youre a big boy and you can figure out why we closed your account. So theyre definitely very condescending. Theyve also told me that I speak way too much and I love to talk so Ive had to report claims department employees many times for their unprofessionalism and rudeness. Ive been to the branches and theyve been very professional and courteous.
Oct 26th, 2019

No customer service whatsoever. Stood there in the middle of their empty lobby and no one came to ask what we needed. We just walked out after a few minutes. Went to another branch.
Jun 14th, 2019