M&T Bank

Feb 17th, 2024

Over all great service inside the bank, as for the atm it never works when you need it too. Its like its always out of money or something.
Nov 25th, 2023

Slow service understaffed.
Jul 14th, 2022

Awful, get a credit union
Jul 12th, 2022

Went to the bank this morning before work and arrived around 10:10am. There was a single car at the drive in, so we pulled behind, thinking itd be quicker than going inside. BIG mistake. After about a min the car leaves and we pull up. Were waiting a solid 5 mins before someone even comes to the window. Theres literally 4 tellers and 1 customer. After hitting the call button twice, someone finally comes and just opens the drawer, my husband grabs a slip and she closes the drawer, doesnt say anything, and just walks away. So I fill out the slip and wait. And wait. And wait. Mind you, ONE customer. We hit the call button and nothing. So, I honked the horn, which I generally would NEVER do. However, its been close to 10 mins since getting the slip and I have to drive to Hartford to go to work. The teller helping the only customer turns around and continues to YELL that Im the next in line, that theyre busy, (but theyre not!) and its extremely disrespectful that I honked. Then says I wont be helped and can go to a different branch! All I needed was a simple withdrawal. I know I shouldnt have honked, but she seriously overreacted. I am still a customer, not her child, and she was being FARRR more disrespectful by yelling at me. Anyway, we left (at 10:25). She was probably in her early 30s, hispanic, and had dark hair. This is just a savings account that I have here. However, I think Ill take my business elsewhere and close the account. The whole thing left a terrible taste in my mouth and I wish I had gotten her name. Ive worked in customer service for the past 17 years and would NEVER treat a customer in such a disgusting and disgraceful manner! Shame on you! Do yourself a favor and dont bank here, or at least not at this branch!
Apr 13th, 2023