Rushford

needed help and they had me sitting there for hours til i had to be hospitolized. it should not take hours to get help when your in serious need things need to happen fast. and no smoking is very difficult for people coming in. they should atleast allow that for their patients
Dec 3rd, 2022

After completing the detox and inpatient program myself, I would not recommend this place for recovery. Detox was a good program but the inpatient program leaves much to be desired. You go to the staff about concerns about the room conditions as I had bed bugs and they tried to convince me they weren't bed bugs and I was exaggerating. I'm talking to my father about a bad day I was having and was trying to stay in the program and a staff member was basically provoking me to leave in the morning. Very unprofessional and hindering for someone trying to recover and having to stress about situations that shouldn't have been an issue in the first place. Me and many other residents has had our items lost and missing on numerous occasions. When I was discharged, they even gave me items that weren't even mine and the process to find them if they even could was a headache. Some of the staff were great and the sessions, although repetitive did help in ways but overall would not advise going to the facility. Hopefully in time they heed out these issues and work on their structure so these issues will not be a problem in the future for recovering addicts
Oct 20th, 2022

Sep 29th, 2022

I recently left the clinic and I have to say it was amazing. How well they treated me and how attentive they were to my needs. I highly recommend this place.
Jul 6th, 2022

This place is a joke. Inexperienced, unprofessional and disrespectful. The way they run this place is a disservice and dangerous to people trying to get help. I am willing and ready to get sober for the first time in many years. Rushford strung me along for 4 days. They promised me a bed 3 days in a row and setup a time for me to come in, only to have them cancel 2 hours before I was supposed to be there. They did this 3 days in a row. Then on the 4th day I got in. I showed up at 9am. They took all my stuff, I did all the screenings and everything seemed good to go. Then I met with a nurse and spent an hour answering her questions. Then she left saying she had to submit everything. I waited another hour, only for her to come back and tell me the medical director determined they weren't able to accept me because I possibly had ascites (a very common symptom in alcoholics where youre basically extremely bloated) Are you kidding me!? They're a medical detox, part of Hartford Hospital and they can't handle this. Plus they wasted 4 days that I could've been admitted somewhere else. Im seriously considering hiring an attorney.
Jul 20th, 2022