New England Payroll Services,LLC

We Love NEPS! We moved to NEPS after having a horror story of an experience with our former payroll servicer. Not only was onboarding easy, they came to our office to explain their process and function! Everyone we worked with that helped onboard us was so kind and really knew what they were doing. Now that we have been using them for 3 months we can say that they are truly amazing. Our dedicated payroll rep is on top of our pay schedule, sends out reminders of when we need to submit our payroll hours by, and is always around to answer our questions. They truly have payroll processing down to a science and although we haven't used them for their other services yet, believe us when we say that they will be out first call for all of the services they provide when we need to.
Nov 25th, 2023

Great company! Everyone treats me like I'm their only customer from the CEO on down. Highly recommended.
Oct 4th, 2023

I am writing to express my sincere gratitude for the outstanding service you have provided me with over the past years. Your exceptional work has made an incredible difference in our lives, and I cannot thank you enough for the valuable support you have extended to me. Your payroll service has shown true excellence in every aspect, from accuracy to timeliness and the utmost professionalism. The efficiency and accuracy of your payroll processing have been beyond compare, leaving me with peace of mind knowing that my payroll is in capable hands. I never have to worry about payroll deadlines or compliance issues, as your team has taken care of everything flawlessly. Your dedication to your work is evident in every interaction I've had with your team. Each time I've reached out with a question or concern, you have been prompt, patient, and incredibly helpful. The level of customer service and attention to detail you provide is simply outstanding. Because of your impeccable service, I have been able to focus more on the core aspects of my business and devote my time and energy to other critical matters. This has allowed me to grow my business and achieve milestones that I once thought were out of reach. Your support has been an integral part of my success, and for that, I am truly grateful. I want to acknowledge the dedication and hard work of each team member and the way you guys handled my wife's needs. Your expertise in payroll management is evident, and I appreciate how you have gone above and beyond to ensure that I am well taken care of. In closing, I want to say that your payroll service has made a significant difference in my life, both professionally and personally. Thank you for your commitment to excellence and for being a true partner in my business journey. I am genuinely appreciative of your efforts, and I look forward to continuing our successful collaboration. With warmest regards and immense gratitude, Gerardo
Jul 31st, 2023

Have been using this company for many years and VERY happy with my rep. However, today I called and did not ask for my rep because I thought I had a quick question. Was transferred twice and I was told that I should call back in the morning. I said I am working on this now and he can sign into my payroll detail report and we can look together. To his credit he did that, but when I asked another question he said they are closing and we can pick this up in the morning. I already said I am working on this now. I hung up since he was unwilling to help me. Pathetic customer service, that someone can not stay on the phone past closing time (it was 5:01 at this point) to help a long term client.
Mar 21st, 2023

Our company has been with NEPS for over 8 years. We have had wonderful experiences. From setting us up, to the following through the process. Working together with excellent Costomer Service. We are thrilled to have them on our side as our PR company! Thank you Donna and NEPS!
Nov 9th, 2022