Baccarat Greenwich

S R _{on Google}

Feb 15th, 2024

Horrible experience at this baccarat location. The staff treated me like a thief and liar. Purchased a butterfly that was not in stock so they took my info down and charged my credit card. Item never came so I called multiple times to get a proper refund. They never issued a refund over a one year span Finally drove there a year later and the manager claimed she refunded me and implied that I was lying . I was with a friend and they treated me like I lied even in front of her which was embarrassing. I wrote the manager about the horrible way they treated me and she told me I would be compensated for the inconvenience which I have written proof of . After a couple days she then wrote me that they changed their mind and no compensation would be given even though I had to drive 2 hours to get my money back . I called customer service and they told me someone would get back to me which also never happened. I was treated horribly here and dont recommend this branch to anyone. For a luxury brand this place and staff treat their customers horribly.

Gabriella Bravo _{on Google}

Dec 28th, 2023

Loved Lorraine, very sweet! Great service!

Jessica Lane _{on Google}

Dec 30th, 2022

Lorraine is an absolute delight. A luxury brand with big reputation but the store management lends itself to a personal experience.

Mara Miller _{on Google}

Dec 26th, 2022

I agree with the horrible customer service comments. I went into return a gift and the woman began reading me their policy. I didn't know because I didn't buy the gift. They don't give credit. You have to exchange immediately. If you want Baccarat, buy it from a department store.