Chamber of Commerce

      Optisure - Mather & Pitts Insurance Inc

      ( 15 Reviews )

      Optisure - Mather & Pitts Insurance Inc
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      Hours

      Tuesday:
      8:00 AM - 5:00 PM
      Wednesday:
      8:00 AM - 5:00 PM
      Thursday:
      8:00 AM - 5:00 PM
      Friday:
      8:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:00 AM - 5:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.3 - (15 reviews)
      11
      1
      1
      0
      2
      Read Our 15 Reviews

      Chamber Rating

      4.3 - (15 reviews)
      11
      1
      1
      0
      2
      › ‹
      • V Rana

        On renewal.. i noticed I didnt had kind of coverage we neede and I made a request to get one they just ignored it! It seems, they care less, bit judgmental, and self serving insurance broker/agents/owners. glad, no longer at their mercy ! Will never recommend them.
        Sep 23rd, 2023

      • Jessica H

        I have been using Mather and Pitts for my insurance needs since 2017 and it is always a smooth and easy process. If I ever need to make a change to my policies, I know Wanda and the other staff are just an email or call away and changes and adjustments are made the same day. They always make sure all possible discounts are applied to my policies and explain different options thoroughly.
        Jan 21st, 2023

      • Doug May

        Great
        Aug 31st, 2022

      • Robert

        Prior to becoming affiliated with optisure (I'm not sure if they were acquired or what happened) Mather & Pitts was great. Since they joined they have become very corporate and tough to deal with. Tim - I appreciate your reply. The issues are that (1) I now receive unsolicited mass emails (I've tried to unsubscribe multiple times, it doesn't work) and (2) I am expected to complete massive online applications to get a quote. Before you were acquired (I see Mather & Pitt's Principal now has the same office address as Optisure...) I could get a quote in a 15 or 20 minute phone call. The online surveys take longer. I also never received spam before the acquisition. If Mather & Pitts ever becomes an independent agency again I'll be sure to give it another try. Again, I appreciate the reply.
        Jun 7th, 2022

      • Susan Leiper

        I highly recommend this agency for any insurance policy you may need. Always willing to work with you.They are professional and a pleasure to deal with. Always have the answers for me and are quick to respond to my emails and phone calls. It's a pleasure working with Tammie.
        Apr 4th, 2022

      Read Our 15 Reviews

      About
      Optisure - Mather & Pitts Insurance Inc

      Optisure - Mather & Pitts Insurance Inc is located at 46 Plains Rd in Essex, Connecticut 06426. Optisure - Mather & Pitts Insurance Inc can be contacted via phone at 800-232-0674 for pricing, hours and directions.

      Contact Info

      •   800-232-0674

      Questions & Answers

      Q What is the phone number for Optisure - Mather & Pitts Insurance Inc?

      A The phone number for Optisure - Mather & Pitts Insurance Inc is: 800-232-0674.

      Q Where is Optisure - Mather & Pitts Insurance Inc located?

      A Optisure - Mather & Pitts Insurance Inc is located at 46 Plains Rd, Essex, CT 06426

      Q What is the internet address for Optisure - Mather & Pitts Insurance Inc?

      A The website (URL) for Optisure - Mather & Pitts Insurance Inc is: https://optisure.com/about-us/partner/mather-pitts

      Q What days are Optisure - Mather & Pitts Insurance Inc open?

      A Optisure - Mather & Pitts Insurance Inc is open:
      Tuesday: 8:00 AM - 5:00 PM
      Wednesday: 8:00 AM - 5:00 PM
      Thursday: 8:00 AM - 5:00 PM
      Friday: 8:00 AM - 5:00 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 8:00 AM - 5:00 PM

      Q How is Optisure - Mather & Pitts Insurance Inc rated?

      A Optisure - Mather & Pitts Insurance Inc has a 4.3 Star Rating from 15 reviewers.

      Hours

      Tuesday:
      8:00 AM - 5:00 PM
      Wednesday:
      8:00 AM - 5:00 PM
      Thursday:
      8:00 AM - 5:00 PM
      Friday:
      8:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:00 AM - 5:00 PM

      Ratings and Reviews
      Optisure - Mather & Pitts Insurance Inc

      Overall Rating

      Overall Rating
      ( 15 Reviews )
      11
      1
      1
      0
      2
      Write a Review

      V Rana on Google

      image On renewal.. i noticed I didnt had kind of coverage we neede and I made a request to get one they just ignored it!
      It seems, they care less, bit judgmental, and self serving insurance broker/agents/owners.
      glad, no longer at their mercy !
      Will never recommend them.

      Jessica H on Google

      image I have been using Mather and Pitts for my insurance needs since 2017 and it is always a smooth and easy process. If I ever need to make a change to my policies, I know Wanda and the other staff are just an email or call away and changes and adjustments are made the same day. They always make sure all possible discounts are applied to my policies and explain different options thoroughly.

      Business Response on Google May 8th, 2022
      Morning Jessica, thank you for your kind words and business! We have a great staff here that are pro-active handling your insurance needs, best, Tim.

      Doug May on Google

      image Great

      Business Response on Google Feb 28th, 2023
      Thanks for your positive review and continued business! Best, Tim.

      Robert on Google

      image Prior to becoming affiliated with optisure (I'm not sure if they were acquired or what happened) Mather & Pitts was great. Since they joined they have become very corporate and tough to deal with.
      Tim - I appreciate your reply. The issues are that (1) I now receive unsolicited mass emails (I've tried to unsubscribe multiple times, it doesn't work) and (2) I am expected to complete massive online applications to get a quote. Before you were acquired (I see Mather & Pitt's Principal now has the same office address as Optisure...) I could get a quote in a 15 or 20 minute phone call. The online surveys take longer. I also never received spam before the acquisition. If Mather & Pitts ever becomes an independent agency again I'll be sure to give it another try. Again, I appreciate the reply.

      Business Response on Google Jun 17th, 2022
      Hi Robert! Tim Csere here: managing Director of Mather and Pitts. I'm sorry you had a negative experience. We are all still the same great group of people working to make sure you get the service you need, so nothing’s changed there! By becoming partners with Optisure, we now have an even deeper resource pool to enable us to offer additional advanced coverage and carrier options and help you manage your risk at the best prices. I'd love to chat and fix any issues you might have experienced. My direct number is 860-598-3016, Give me a call and I'll make it right.Thank you,Tim CsereManaging Director of Mather & PittsHi Robert, excellent feedback for us! These are issues we can address.We do send blast emails to clients but infrequently, we just sent one on Flood insurance as a quick reminder that this peril is excluded under most policies. If you send me your contact info, I will make sure you are unsubscribed.Mather and Pitts became part of the Optisure team seven years ago and are still located at 46 Plains Road in Essex and open M-F. After hours appointments as needed. Stop by and see us and we will do our best to provide you with a prompt, comprehensive, competitive quote.Our on-line surveys do ask a lot of questions with the goal to provide you the coverage you need, We do receive many coverage questions from our clients from these surveys. Some folks prefer to do this over then phone like you mentioned... We can do that too!We have been an independent insurance agency for over 100 years and continue to support this business model. We support our local community. We support you in the claims process. We are still an agency that you can actually visit or call, and we do answer the phone. You will probably talk to the same person!I look forward to winning your business back! Thanks again for your time, best, Tim.

      Susan Leiper on Google

      image I highly recommend this agency for any insurance policy you may need. Always willing to work with you.They are professional and a pleasure to deal with. Always have the answers for me and are quick to respond to my emails and phone calls. It's a pleasure working with Tammie.

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      Overall Rating

      Overall Rating
      ( 15 Reviews )
      11
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