Freightliner of Hartford, Inc - Truck Sales

One Nox sensor down time 6 days
Jan 4th, 2024

Dec 10th, 2023

Dropped truck on May 28 knowing I was on home time for 10 days and Memorial Day was the 31st...I called on Thursday June 3 and was told parts were backordered...not a big deal...I called again on Monday June 7 and was told parts had come in on Saturday June 5...great right ? Nope...I called twice on Tuesday and twice on Wednesday and was given some form of " it's in line...we are waiting to assign it to a tech"...I understand that this is how dealerships work but to my thinking,a truck that has already been diagnosed and is just waiting for parts shouldn't have to wait 4 extra days to get back in the shop to be put back together...the people I dealt with are all pleasant enough and I realize that this is probably a corporate policy but it doesn't seem like great customer service...UPDATE... different truck this time...dropped 2024 Western Star with a transmission issue...8210 miles... dropped September 15,2023 at 1 pm...called the following Thursday...truck NOT EVEN IN SHOP YET...finally around noon September 25 they got around to bringing it in...was told that same week on Thursday that it was done...now I'm assuming that the "technician" is just STUPID...but it's possible that this idiot is also incompetent and a liar...truck came back from "repairs" EXACTLY the same...I guess this dealership doesn't like warranty work or just has morons in the shop...hey but at least this is only the SECOND worst dealership I have ever dealt with ..hang that plaque on your wall
Sep 22nd, 2023

Sep 9th, 2023

This facility is wonderful if you have hours of time to spend on the phone with them. It took me 5 hours on the phone and 2 days to get oil and filters for my truck.
Sep 5th, 2023