Fairfield County Bank

I've had the pleasure of working with Althea at Fairfield County Bank for almost a year, and it's been an exceptional experience. What sets Althea apart is not just her professional acumen but also her personal approach. She has consistently gone above and beyond to ensure that all my banking needs are met with the utmost efficiency and care. Whether it's responding to inquiries promptly, offering proactive advice, or simplifying complex financial concepts, Althea has made banking a hassle-free and rewarding experience. I highly recommend Althea to anyone looking for expert banking advice delivered with a personal touch. ** Had a nightmarish experience at the same bank when working with the other team. So not vouching for the bank but for Althea
Apr 9th, 2024

Ive been banking with Fairfield Bank for over 8 yrs.. Its nice to deal with a smaller community bank. They know your name when you walk through the door. The branch manager Althea always goes to extremes to make sure your banking experience is relaxing and wrinkle free. Shes a true professional as well her staff. Best to them, Peter
Apr 4th, 2024

Yonatan was really kind and professional when I walked in to open an account today. He offers excellent advice on how to manage your finances and is quite experienced in what he does.
Feb 19th, 2024

Althea has helped me on numerous occasions. I cannot thank her enough for solving some pretty tricky problems that Ive encountered. Im so grateful to her and the team!
Jan 20th, 2024

Location and people in branch were fine. Bank itself has worst customer service and policies I've experienced in any bank large or small, in 35+ years of banking throughout the US (and that's saying something, there's a lot of terrible banks out there). Pretty absurd, unreasonable and unapologetic. Find another bank. I'll give one example of the half dozen or so ridiculous experiences I've had in just a couple months as a customer (which they actually make fairly difficult to become - almost as if they're doing you some kind of favor). Traveling for business earlier this week, tried to access the account and apparently entered the wrong password. Get a message that the account is now locked. Tried again, account is locked. One wrong attempt - and I don't even think it was wrong. So I try to reset password....which you can't do without entering your account number - which I don't write down and is on my desk at home. EVERY other bank I've EVER dealt with will allow a password reset or account access either with basic info, or with other info (SSN, etc.) - and if not through the website/app, then at least through calling in. Called them Monday. Not this bank. Get back from trip last night, go to the password reset page and enter all required info - get a message that the account is locked, won't even send password reset. Today is Thanksgiving, so almost a week without being able to access account. Just one of many "inconveniences" and hassles and annoyances with this bank. Absolutely gorgeous branches, and I appreciate the lollipops as much as the kids probably do....but how about focusing on being a helpful, useful bank?!?
Dec 10th, 2023