American Dry Basement Systems is located at 28 Del Mar Dr in Brookfield, Connecticut 06804. American Dry Basement Systems can be contacted via phone at 888-748-2002 for pricing, hours and directions.
Contact Info
888-748-2002
Questions & Answers
Q What is the phone number for American Dry Basement Systems?
A The phone number for American Dry Basement Systems is: 888-748-2002.
Q Where is American Dry Basement Systems located?
A American Dry Basement Systems is located at 28 Del Mar Dr, Brookfield, CT 06804
Q What is the internet address for American Dry Basement Systems?
A The website (URL) for American Dry Basement Systems is: https://americandry.com/
Q How big is American Dry Basement Systems?
A American Dry Basement Systems employs approximately 20+ people.
Q What days are American Dry Basement Systems open?
A American Dry Basement Systems is open: Tuesday: 9:00 AM - 5:00 PM Wednesday: 9:00 AM - 5:00 PM Thursday: 9:00 AM - 5:00 PM Friday: 9:00 AM - 5:00 PM Saturday: Closed Sunday: Closed Monday: 9:00 AM - 5:00 PM
Q How is American Dry Basement Systems rated?
A American Dry Basement Systems has a 4.6 Star Rating from 224 reviewers.
Scheduled appointment a month ago, received a call to confirm an appointment for Saturday (4 days out) during work hours, tried calling back after and then called again on Wednesday afternoon less than 24 hrs later to find out they cancelled my appointment when it was booked for a specific day a month ago. Awful processes, and awful scheduling customer service that after a month of waiting still have no appointment
Rose Olsen on Google
ADB is a great company. The men showed up on time. They did a fabulous job rectifying my water problem in my basement. Cleaned up afterwards. Very professional and explained how the process works. I highly recommend them if you have water in your basement.
Business Response on GoogleApr 5th, 2024
Rose, I'm really glad we could fix your basement issue and that you were happy with the work. Appreciate the shout-out and recommendation. Thank you for choosing American Dry Basement Systems!
Laura Forcier on Google
These folks are top notch! My husband and I worked directly with Paul to get this system installed. After years of dealing with water infiltration, not a drop after that! Paul and the entire staff are extremely accommodating and the pricing was the best out there. You won't be sorry.
Business Response on GoogleApr 1st, 2024
Thanks a ton for the awesome review, Laura! Super glad to hear Paul and the team could keep your place dry after all that trouble with water. Happy that you found our pricing fair too. We're here if you ever need anything else. Cheers for choosing us!
Paul Pinargote (Paul Pinargote) on Google
3 months ago my basement flooded 3 times in one month. Looking for solutions I found a video of you on YouTube, I called, made an appointment and Paul came to my house, he explained the entire process to me, I kept watching videos of how they do their work and after a few days I called them and signed the contract, Then his group led by Jaime did a phenomenal job, from the first day the system started working and my basement remained dry, thanks to the entire American Dry Basement team for everything.
Business Response on GoogleMar 25th, 2024
We're over the moon to hear that our videos on YouTube caught your eye and helped guide you to us. It's awesome to know that Paul, Jaime, and the rest of the American Dry Basement team lived up to your expectations and then some. Paul, a huge thank you for taking the time to share your experience and for trusting us with your home.
Cilicia Livingston on Google
ADBS created water fountains at the 3 corners of my homes foundation that run continuously for many days after the rain is done. This creates pools of water around the house, eroding our foundation from the surface. Not to mention its effect on our electric bill, 3 to 4 times higher due to months of this water fountain operation. All because ADBS did not deliver as promised a system that would direct water away from the house, instead it pushes water into the gutter system that runs alongside the foundation. The flow from the sump pump is too heavy for the gutter system so it spews gallons of water onto the foundation along the sides of the house and thus the cycle (fountain) begins. A pool of water collects in no time, which continually supplies the sump pump -the fountain system- ADBS intended for us to have. ADBS in order to cover themselves faults us the homeowner (who do not work for ADBS) for listening to their specialist (expert at ADBS) Scott. He told us the installed system would send the water away from the house to the woods behind our yard. Now we are told that we did not sign up for that, instead of admitting that their workmanship to feed the water into our existing gutter system created a water fountain system directly beside our foundation walls. Now they are looking for us to pay to correct the issue they knowingly created.
Business Response on GoogleMar 10th, 2024
Cilicia, we take your feedback seriously and are committed to understanding and addressing our customers’ issues. After carefully reviewing your situation, clarifying the operation and intentions behind the waterproofing system we installed at your home is crucial. The system is designed to effectively manage and redirect water away from your foundation, preventing water ingress into your basement. It operates by collecting water and discharging it through an existing outside drainage system, a solution that was agreed upon, considering the constraints of your budget and the specific requirements of your property.Regarding the continuous flow of water you've described, it's important to note that maintaining external drainage components significantly influences the effectiveness of any basement waterproofing system. The homeowner’s responsibility is to maintain the external roof gutter drainage under the lawn. This maintenance is essential to ensure the system's efficiency, especially in preventing the clogging that can lead to water pooling around the foundation.The challenges you're experiencing, including water pooling and the subsequent impact on your electric bill due to the sump pump’s operation, point towards an issue with the external drainage system becoming overwhelmed or clogged rather than a failure of the waterproofing system itself. This underscores the importance of regular, proactive maintenance of the external drainage to handle the water flow, particularly during the drenching weather systems our area has been experiencing.We understand that dealing with water-related issues can be frustrating and are here to support our customers through guidance and clarification on the proper maintenance of their systems. We want to assure you that the waterproofing system is functioning as designed to protect your basement. We recognize the inconvenience caused by the external drainage issues and encourage you to undertake the recommended annual maintenance to prevent such occurrences.Please don’t hesitate to reach out if you have any further questions or need assistance with the maintenance process. We are committed to ensuring your waterproofing system continues to protect your home effectively, and your satisfaction is our top priority.
