General Appliance Service

Service was awesome
Apr 3rd, 2024

I called General regarding service for our 23 yr old Viking range. (This was the 1st time this range/oven needed repairs. I called Viking customer service. I learned that General is one of only 2 appliance repair companies in CT that service Viking appliances.) I left a voice message at General. I received a return call about 1 hour later. The lady was pleasant and helpful. John came to our house about 24 hours later as scheduled. He was very knowledgeable, efficient and professional. Fortunately he had the necessary part on his truck and made the repair to the igniter system. We were prepared to have additional parts repaired given their worn appearance and age. But John told us replacing them at this time was not necessary. We are grateful for his honesty. His prices are fair. We certainly would not hesitate to call John again, and we highly recommend him. John E. Colella, No. Branford
Mar 31st, 2024

When called for service and gave New Haven zip code (map shows they service New Haven and zip code is main one for New Haven) they said they do not service that part of New Haven. I can read between those lines and am very happy we found a better repair business for ourselves and neighbors.
Jan 6th, 2024

I have been trying to call this place for a month to try and get service. No one answers the phone. Even tried to go there to schedule service and the doors are locked saying call for service. How can I call for service when they dont answer the phone
Oct 14th, 2023

Rude and Expensive
Oct 8th, 2023