Military Direct Mortgage

Jun 6th, 2021

It’s been a while since I worked for Military Direct Mortgage since 2018. I truly miss it as they are a great company with great leadership who are open minded with opportunities. I am posting this review just to give gratitude to MDM and to honestly clarify the two bad reviews written here about me from Yong Price and Amy F. These two customers both couldn’t qualify for their home, so they became hostile and blamed it on me. Unfortunately, they became spiteful and then tried to ruin my future by writing those reviews because they couldn’t qualify for the mortgage at the time. I was a new Loan Officer and I was trying to give customers 1000% customer service, which lead to 3 hour+ conversations on the phone, mind you this is a call center mortgage lender, so we are on the phone a lot. This made me unintentionally miss calls from customers sometimes. I sincerely apologize for that and for their negative words, as I understand we all have our moments. I still wish and pray for nothing but the best and more happiness for them as that is what I only do. I highly recommend using MDM and Norcom.
May 20th, 2021

Our experience with Jordan Yapp has been excruciatingly painful. We were told weeks ago that our VA loan was in order. Now weeks before we close on the home he says oops sorry the VA won't guarantee the loan because of an issue on your credit. One would think this would have come up when they did the credit report in July before we committed to this sale. I have paid a $400 commitment fee and paid $500 in deposit already. Then not explaining clearly what he was doing, he wrote the loan $5k over the asking price to cover closing costs. After the sellers agreed to pay the $5K in closing costs. Very deceptive! If I had known this I would never have agreed. Not to mention our payment estimates have changed 4 times in the course of a few weeks. From $1200 to 1300 to 1400 then finally 1500 back to 1200. How does that happen? This isn't my first home purchase so this is absolutely unbelievable! A lender rep who doesn't know how much mortgage pmts are, doesn't do his due diligence in covering all bases on our credit report in the beginning as to not waste ours and the sellers time! Then when questioned hems and haws on answers, doesn't clarify his actions, and takes forever to get return calls. I have actually called and emailed this person and he never returned my calls or emails. I had to have my husband call until he could get in contact with him. I hope this review helps someone else who is considering using Jordan as a rep. Don't do it!
Oct 6th, 2018

Military mortgage is the most effective real estate lender. Mr. Jordan and his team did a great job. If you are looking for a better rate on the market and a fast processing of your loan then do not hesitate to contact quickly military mortgage.
Jul 21st, 2018

SCAM!! --- This company wrote us a fraudulent pre-approval letter which cost me quite a bit of time and money during the house search process. If that's not enough to break the deal, the loan officer calling the seller's agent before us certainly took the cake to crush it. If you do find yourself in a pickle with them, you should know that they actually operate as "Norcom Mortgage & Insurance". There's nothing personal or friendly about ripping people off in order to make a sale.
Nov 30th, 2017