Foundation Chevrolet Service

Went for an oil change and tire rotation in the morning with an appointment. I waited 1.5 hours. I enjoy them, but I didn't like waiting that long for something so simple. Should only take about 30 minutes IMO.
Mar 2nd, 2024

I purchased a new Suburban Duramax from this dealership in July. I took it in for its first service at the beginning of November, during which service my car was damaged on three panels on the passenger side. (Two dents on each door and a scratch spanning from under the passenger front door all the way back to the rear wheel well.) Upon noticing the damage upon driving directly home, I contacted their service department to inform them of the damage with hopes of quickly resolving the issue with the dealership. I was asked to provide photos of the damage, which I did the same day, and informed that they take pre-service pictures on every vehicle. Great. This should have been a quick resolution then. This service associate [Roberto Garcia] followed up with me (when I initiated contact) two or three times, indicated that they were reviewing video footage to determine what happened, and then stopped responding after two or three correspondences. I then spoke with a manager [Jason], who promised to follow up, but did not nor did he respond to my voicemails. After two individuals failing to respond, in mid-December, I was in contact with a service department manager [David] who promised to follow up and call me back the following week. He did not. When I contacted him again, he indicated that there are only two individuals who can review video footage and he would follow up with me and get back to me the following week. He, again, did not. I left a voicemail on Tuesday, which as of today (Thursday 1/11/24) has not been returned. It has been over two months since this dealership damaged the brand new vehicle I purchased from them. They have not provided photos taken upon arrival, they have not offered any explanation or conclusion of the alleged ongoing investigation they claim to be conducting. Most telling, they do not follow up. Everything about this situation is unacceptable. It appears that I will have to escalate this through a third party to get proper accountability for the damage.
Feb 4th, 2024

I purchased 2 vehicles in the past 3 months from this company. One 2024 Silverado 2500 High Country Diesel – about $100k out the door. One 2022 Buick Enclave Premium – about $44k if I remember…it included a trade in.The diesel is broken with bad ECM after about 7k miles. No eta available….I heard maybe May.I tried to deal with Steve, my original salesperson, who is great….. and Tyler, the sales manager, who is a tool. Thought maybe a trade in would be quickest. They completely low balled me for my broken truck and would not even try to help. Said for $20k, we can get you in another truck. An insult. They sold me a bad truck and won’t help me. I planned on buying more vehicles for many reasons but have zero incentive to deal with Foundation. In my business, I must stand behind my trade, sometimes take it on the chin to win. Foundation management I have dealt with, basically says “Your problem.” Tyler literally said, “I can’t have a broken truck on my lot for 5 months…..” What the heck am I supposed to do with a broken truck for 5 months???? You sold me something that isn’t working…..it is a work truck…..I have since reached out to GM to see what they will do. They started something. But now waiting on Foundation to send them info from my understanding.They provided me with an SUV rental while they are fixing the SUV, but I just received a call saying it is due back. This is getting worse.
Jan 3rd, 2024

If you can avoid this place please do. Unfortunately I have an extended warranty slash forever with the vehicle that I purchased here so I have to have it serviced here. Whenever I schedule a oil change it's a two or more hour wait. I have had multiple problems with my coolant system. Which they cannot properly diagnose or repair. Had to take the vehicle somewhere else to have it fixed. After misdiagnosis. The service advisor does not listen to me when I give them a description of what the car is doing.On top of that I was charged for a diagnosis fee for $225 after a warranty repair was done and my warranty clearly states that if part of their diagnosis and repair is covered under warranty then warranty pays for diagnoses fee. This was then confirmed to me today by the warranty people that they paid that diagnosis fee yet I was also charged when I picked up my car. Roberto will not answer my texts or my request for refund, funny enough he quit answering my calls after I text him and told him what I found out about this. You can never get anybody on the phone, I have had to drive up there multiple times to speak to people. Every time I have left there after they performed a repair my car was still in the same state of disrepair that it was when I took it . They once charged me $100 to tighten a screw on a radiator hose.. radiator hose that was not leaking. Horrible service and incompetent people!
Nov 25th, 2023

Bought a brand new 2023 Trail Boss in June. Right away I noticed that the hood cowl was warping so I took it in to Foundation. They said that they would replace the cowl but that they had to order it I. And that they would call when it arrived. Forward two months ahead and there was no phone call so I reached out and wouldn't you know it the part had been there for some time. Took the truck in to have the cowl replaced waited around for two hours seen my truck outside so I went to take a look. It didn't appear that anything had been done so I inquired. I was told that the new part had been damaged and that they would have to reorder another hood cowl. Forward another two months ahead and I was due for a routine service so I called to set an appointment at the same time asking if the new hood cowl had arrived. Was reassured of the fact that the new part had arrived undamaged and that I could have the service done and the cowl replaced at the same time. Again waited around for a couple of hours and was told that my truck was ready for pick-up. Went out to take a look and notices right away that while the hood cowl had been replaced the same issues with warpage existed and then I noticed the damage ( as is evidenced in the pictures below) that was done to the hood when replacing the cowl. They put a new cowl on however in the process they destroyed the hood and rather then inform me of the damage they tried to sneak it past. The service manager said that they would replace the hood however when one pays the prices that these people charge the client should not have to be inconvenienced by such recklessness and furthermore now my vehicle will have a blackmark on it's carfax not because of anything that I did but because the very people who are tasked with maintaining my vehicle in fact caused the damage themselves. NEED I SAY MORE?!?!?!? Services: Auto body & trim repair, General repairs & maintenance, Body & Trim, Tire rotations, Auto maintenance, Oil change
Oct 10th, 2023