Rime

Hi Denise, thank you for sharing your feedback with us. We're thrilled to hear that our reception staff was very welcoming and that you enjoyed our excellent shuttle service, as well as our comfortable beds and pillows. However, we apologize for the disturbance caused by the housekeeping staff in the morning. We understand how important a peaceful environment is for our guests and we will address this issue with our team. We appreciate your patience and understanding. We hope to welcome you back to DoubleTree soon for another enjoyable stay. Take care!

Dear Mom Moes,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I sincerely apologize for the shortcomings you experienced during your visit, and I appreciate your honest comments.I am truly sorry to hear that you did not receive a warm welcome during your stay and that you missed our signature cookies upon arrival. This is not the level of service that we aim to provide, and your comments will certainly be shared with our front desk team to ensure such oversights are addressed promptly.Regarding the condition of the rooms, we take your comments seriously. We understand that our rooms are an important part of your experience, and I assure you that we are continuously working on improvements to enhance the overall guest experience. Your feedback about the patched walls is valuable and will be shared with our maintenance team to address this issue.I also appreciate your observations about the housekeeping service. Your concerns about the trash collection and vacuuming in the hallway are duly noted, and we will use your feedback to improve our housekeeping procedures to ensure a more pleasant and comfortable environment for our guests.We value your loyalty and take pride in being a part of the Hilton family, and we are committed to upholding the standards associated with that name. Please know that your feedback is crucial in helping us make the necessary improvements.I understand your disappointment, and I genuinely apologize for falling short of your expectations during your stay. We will take your comments seriously and work diligently to address the areas you mentioned to ensure a better experience for future guests.If you ever decide to give us another opportunity, I would be delighted to personally assist in making your next stay a more enjoyable one. Your satisfaction is important to us, and we hope to have the chance to exceed your expectations in the future.Warm regards