Unravel Coffee Vail

Coffee was amazing
Mar 10th, 2024

Great place to sit and get work done.
Jan 13th, 2024

Dec 24th, 2023

My wife and I stayed at Gravity Haus Vail during our trip and stopped by Unravel twice. Both experiences were a huge let down. The first time we stopped by, it was after hours, but we just wanted to see if we could get Hot Chocolate to take to our room. Luckily, one kind employee took the opportunity to make the hot chocolate anyway. However, when we got it, we were charged more than what was on the menu. I wasnt too bothered by it, because I really appreciated him making it for us in the first place. I even left an additional tip on the receipt, because I was happy to have the drinks. After getting the drinks, they were average at best, in cheap paper cups, and filled up maybe 60% or so (Im guessing they made enough for 1 and put it in 2 cups). Definitely not worth the price. The next time we went in, my wife and I ordered our drinks and I noticed the dollar amount being significantly higher than what was on the menu. The lady then clicked a few buttons and it showed a price that was lower but still higher than the menu price. She gave me the vibe that she thought I was being difficult, basically blew us off, and handed us the receipts. I then went to complain to the man making the drinks and he stated it was a deposit on the glass jars they were put in (I guess no cheap paper cups this time). Again, we left with expensive, subpar drinks, just put inside glass jars this time. I really do not appreciate the service we received nor the up-charge on the drinks. My suggestions for improvement are, be transparent with the pricing, focus on customer service, and deliver an exceptional product. This was hands down, our worst experience in Vail.
Dec 11th, 2023

Very good coffee and food!
Nov 17th, 2023