Ski Haus

THEY make it right
Mar 22nd, 2024

Mar 17th, 2024

Fantastic experience. Prices are much cheaper than Christys. The shuttle was very convenient. They even picked up my skis at my hotel to save me the drive back to the shop. Would recommend 10/10.
Mar 10th, 2024

Mar 4th, 2024

Went in to try and pick up a base layer, new ski pants, and possibly some winter boots. First employee seemed resistant to pull out boots for me to try on, watched me silently the entire time, and then told me where a mirror was in a curt tone. I wouldve liked to try on another pair, but I guess the sale isnt that important to them. Looked at some base layers and was torn between wool and synthetic choices. Asked another employee their opinion and they responded, Theyre just different. Glad that was pointed out to me. The employee proceeded to follow me for the rest of my time there. Used to work retail myself, you dont follow someone for 45 minutes unless youre watching for shoplifting. I suppose they dont see many tattoos in Steamboat? The same employee followed me up to the till, as if they earn their commission not on customer service but on judgement and contempt. Important to note: no employee offered help. No greeting coming in, standing in the shoe area with three employees loitering behind the checkout desk, holding 5-6 items to try on with no offer to set up a fitting room, all staff watching like vultures. Help was only given when asked. I mean, this is basic stuff in retail. Just surprised a Footlocker provides a better experience. Wouldve walked out without any purchases, but hey, probably wouldve gotten frisked and thrown into a TSA security line. Not one star because the selection and prices werent bad, especially for such a quaint town.
Mar 5th, 2024