U-Haul Moving & Storage of Pueblo West

Freedom storage bought RDale Storage on Desert Flower last year.  In January, they supposedly sent out email advising rate increases.  The only reason I became aware of the increase is bc I'd check my bank transactions and saw the increased charge.  Our storage fee went up from $50 to $80! I called to find out why this happened and was told about the email going out which ai never saw.  That said, I asked for the owner's name so I could speak with them and was told Mr. Ortiz.  When I asked for his first name, Kylene said she didn't like giving out his first name to just anybody (her exact words, not mine). Good business 101 should be to NOT tell the customer the business is doing them a favor by taking their money!  Look for another storage facility that will not only protect your things, but cares to protect the relationship with their customers.  As of this writing, I am still waiting for Mr. Ortiz to call me back.  Though to be honest, Kylene said she would talk with Mr. Ortiz about my concern regarding the rates increase and she didn't know if he would WANT to call me back.
Mar 10th, 2023

The owner is so sweet and very knowledgeable. Highly recommend!!!!!
Feb 18th, 2023

Jan 22nd, 2023

Wouldnt go anywhere else
Jan 22nd, 2023

Jan 18th, 2023