Complete Rental Managment, LLC

May 30th, 2022

Owners Beware!! Tenants Beware!! The owner of Complete Rental Management (CRM) - Stephanie Pena - lives in West Virginia NOT Pueblo. CRM hobbles along with 2 part time employees with little property management experience. The employees have no authority to get anything done. If and when Stephanie responds to an email, it is from her phone. Phone calls and voicemails are never answered or returned. I know working remotely is now the thing - but this is ridiculous. My elderly mother has been scammed for years by CRM for $5,000.00 in unauthorized maintenance costs. My mother left her house in good order prior to moving and absolutely trusted and relied on CRM. Reliable sources disclosed that CRM is in the practice of REMOVING new appliances in the properties they manage and replacing them with older/refurbished appliances at full cost to the owner with an 8% price increase without owners prior permission or authorization. CRM does not even comply with their own contract. Work is done (supposedly) and then invoiced to the owner and payment is withdrawn automatically from tenants monthly rent payment. Reliable sources have disclosed that CRM has a rotating supply of used but newer appliances removed from the properties they manage and installs them in other rentals as new. Invoices are abundant on the portal, but receipts are conveniently LOST. CRM failed for nearly 2 years to do an inspection. When they finally got around to the inspection, it failed to even address any of our concerns. My mother received rent disbursements very late from CRM and sometimes was not paid out at all until the next month. CRM manipulated rent payouts at whim, blamed the tenant for being late and leaving my mother (who lives on a very limited income) uncertain every month as to when rent would be received. Thankfully, CRM has NOW terminated their contract since we have started to demand accountability, ledgers and receipts and explanation as to where $5,000.00 in repairs went. They did all repairs and replacement of appliances including a replacement of a NEW hot water heater with an older model WITHOUT PERMISSION and at a cost to my mother of $950.00. No receipts to be found and no explanation as to why the hot water heater was even replaced. Getting rid of CRM was truly a gift. We are relieved!! We received Januarys rent right on time from the tenant - no issue at all and maintenance has been brought up to code. We are STILL waiting for our remaining $250 maintenance credit from CRM. All Emails, phone calls inquiring about the credit disbursement are ignored. If CRM is treating my very sweet, kind and trusting mother this way, they are more than likely doing the exact same things to other owners and tenants. I am a friendly, trusting and amicable person. I have tried to give Stephanie Pena the benefit of the doubt and the opportunity to work with me on my concerns. My efforts are ignored. I have now filed a Complaint with the Colorado Attorney Generals Office. I have handed over my file to their office this morning and am assured they will investigate my complaint. Complaints are being drafted with DORA and the Better Business Bureau. All of which will require accountability FINALLY from CRM and its owner Stephanie Pena.
Mar 12th, 2022

They will get you for your security deposit. Do NOT rent from them. 0/5 stars if I could.
Nov 23rd, 2021

Owners Beware!!  Tenants Beware!!  The owner of Complete Rental Management (CRM) - Stephanie Pena - lives in West Virginia NOT Pueblo.CRM hobbles along with 2 part time employees who have no authority to get anything done.  If and when Stephanie responds to an email,  it is from her phone.  Phone calls are never answered in the office and are rarely returned.  I know "working remotely" is now the thing - but  this is ridiculous.My elderly mother has been scammed for years by CRM to the tune of about $5,000.00 in unauthorized maintenance costs.  My mother left her house in good order prior to moving and absolutely trusted and relied on CRM.  Through a reliable source, we discovered  that CRM is in the practice of REMOVING new appliances in the properties they manage and replacing them with older/refurbished appliances at full cost to the owner with an 8% price increase without owner's prior permission or authorization.  CRM believes THEY are above complying with their own contract with the owner.  Work is done (supposedly) and then invoiced to the owner and payment is withdrawn automatically from tenant's monthly rent payment.  Reliable sources show that CRM has a rotating supply of used but newer appliances removed from their other properties they manage and installs them in other rentals as new.  Invoices are abundant on the portal, but receipts are conveniently LOST.CRM failed to perform a yearly inspection of my mothers's rental for nearly 2 years.  When they finally got around to to it, they failed to address our electrical, safety or maintenance concerns.CRM manipulated rent payouts at whim, blamed the tenant for being late and often did not disburse rent payments out until the next month.  This left my mother (who lives on a very limited income) uncertain every month as to when a rent payment would be received.  Thankfully, CRM has NOW terminated their contract with my mother since we have started to demand accountability, ledgers and receipts and explanation as to where $5,000.00 in repairs went.  They did all repairs and replacement of appliances including a replacement of a NEW hot water heater with an older model WITHOUT PERMISSION and at a cost to my mother of $950.00.  No receipts to be found and no explanation as to why the hot water heater was even replaced.  Resignation by CRM was truly a gift.  We are relieved beyond measure.  We received January's rent right on time from the tenant - no issue at all and maintenance has been brought up to code.We are  STILL waiting for our remaining $250 maintenance credit from CRM that was to be paid on January 5th and still nothing.  All Emails, phone calls inquiring about the credit disbursement are simply ignored.  If CRM is treating my very sweet, kind and trusting mother this way, they are more than likely doing the exact same things to other owners and tenants.I am a friendly, trusting and amicable person.  I have tried in every way possible to give CRM and Stephanie Pena the benefit of the doubt and the opportunity to work with me on my concerns., but my efforts have simply continued to be ignored.I have now filed a Complaint with the Colorado Attorney General's Office who is very interested in investigating bad property management companies in Colorado right now.  I have handed over my file to their office this morning and am assured they will investigate my complaint.  Complaints are also now being drafted with DORA and the Better Business Bureau.  All of which will require absolute and accurate accountability FINALLY from Complete Rental Management and it's owner Stephanie Pena.
Jan 20th, 2022

A friend has been renting from them for a while. She has had no issues living in her current rental other than delayed repairs. Never has had complaints about herself, her family or her animals. She gave the rental company a letter from a physician stating to allow her dog in 2019 for her DISABLED DAUGHTER and then again in 2020 for health problems for herself, but Connie claimed they never received said letter for 2020 and now fined her for unauthorized pets and demanded dogs be removed, in which Connie provided her a 3-day notice on a Monday even though my friends works Tues-Sat. WHY WOULD MY FRIEND HAVE THE ORIGINAL LETTERS THAT WERE GIVEN TO ALLOW SAID ANIMALS BUT NOT GIVE COPIES??? Makes no sense if she had originals so obviously copies had to be provided, especially since Connie confirmed she had the copy for 2019 but stated didnt have the new one for 2020. WHY WOULD ONE LETTER BE GIVEN BUT NOT THE OTHER??? Literally leaving her no time to even comply with her requests, animals were rehomed and even started breaking down the dog house to clean up the yard and even went as far as even emailing and left messages with no return calls to Connie to let her know that things were being taken care of and yet still moved forward with filing for eviction. Friend called to talk to Connie about the new charges on her account for eviction/legal fees and Connie refused to let her ask why it was necessary when she complied with her notice. Shes a working single mom of 2 kids and now will lose her housing because of Connies ignorance. As a witness to said phone calls and emails, while my friend on the phone, it seemed like Connie only liked listening to her own voice and not the concerns for her tenant to the point where she had no choice but to hang up because Connie constantly interrupted. No wonder Complete Rental Management has a 2.6 star rating
Jan 8th, 2022