Carpet Exchange

MB T _{on Google}

Mar 5th, 2024

I have purchase different flooring from Carpet exchange and the staff is always professional, friendly, and extremely helpful! I highly recommend them!

Chloe Calzada _{on Google}

Jan 10th, 2024

Very satisfied with carpet exchange came in here looking for something last minute and Randle did such a great job I had the carpet installed quick. They beat Home Depots price, just overall recommend them and would buy again from them!! Thank you so much Randle! & I love the carpet matches everything, great for someone with kids as well :)

Anne _{on Google}

Apr 4th, 2024

Went in clearly stating I was going to do the job in segments and would only start with secondary bedrooms. Staff was not friendly after the first trip to the store. Someone came to measure and I did have the other carpeted areas measured for the future.
I got an estimate for the whole house and they REFUSED to breakdown by room. I was told they cant do separate rooms because of dye lot changes. What a sneaky way to try and upsell someone. I explained that I was not concerned and needed to do stages due to other work in the home. Sales person writes back and says if he knew it was 8 jobs (exaggeration) he would have never taken this on. Says his manager agrees and leaves it at that.
Giant red flags with the refusal to provide costs per area especially when I was upfront about my approach. Horrible attitude from the salesperson. Not sure if they do this to everyone or just their female clients. Apparently starting with redoing 2 bedrooms is not worth their time. Happy to take my business elsewhere as this is incredibly unprofessional

Chris Lobello _{on Google}

Sep 11th, 2023

First the positives - they have a wide selection of quality materials, so definitely a good source for carpet and tiles.
Unfortunately our overall project - which is still in process - has not gone smoothly. They started the tile but have not completed due to having too little material. They are supposed to be starting the carpet this morning but have yet to arrive, and I spent the morning on the phone with three of their team to try to sort things out.
In particular we have a different view of one of their corporate policies. This is a phrase that will come up when dealing with Carpet Exchange. As they have not completed the tile within the time they were supposed to and I had already paid in full for the tile, I thought it would be reasonable to hold the final payment on the carpet until they at least get the tile done. Not surprisingly they wanted all the payment in advance, which in fairness is what is in the contract.
However, as I pointed out to them, unless it is corporate policy to not finish jobs on time, to not order sufficient materials, to have managers not call you back when you are told they will, etc, then they are already failing on their corporate policy. I believe that corporate policy should focus on a fair and equitable relationship between the consumer and the large corporate. It appears that Carpet Exchange is concerned with their needs alone.
I have yet to see how things will finish, but for now I am left annoyed and with no certainty that the job will be completed, or when that might happen. I have my fingers crossed, but I would prefer to not have to do so when dealing with five figure purchases. Be prepared for angst and unnecessary nervousness if you deal with Carpet Exchange.

Beverly Gollehon _{on Google}

Sep 10th, 2023

The sales staff was great, even though I had to change the installation time several times due to work conflicts. The price was competitive and the staff gave no pressure to my choice. The installation guys were fantastic! Quick, efficient, knowledgeable, and friendly, even though I was ill with the flu. I highly recommend this particular location and Carpet Exchange!