CosmoProf

Love this store! Associates are always really friendly and happy to help! Love the surprise sale items I purchase without knowing until checkout time :-).
May 18th, 2023

I just wanted to take a minute to leave a review about my VERY POSITIVE shopping experience at Cosmoprof in Parker. First, I was immediately greeted when I entered, and politely asked if I needed any help finding anything. I didnt but thanked her..she was so polite.I later found out her name was Wendy, the manager. I stopped in for one specific item and unfortunately they didnt have the item I was looking for at the time -but she said that they are getting shipments almost daily & would most likely have it in a short amount of time. I asked if she would call the Castle Rock store, as I was needing it soon. She said she would and kindly made the call. They were busy and told her that they would call her back-so, I told her I would check as I lived fairly close: Wendy offered me a different size at a discounted price to save me the time & travel hassle. This was excellent customer service at its finest! I was impressed! I know that others have not had as excellent of service at this location -but, she really cares about this store and has made changes (including staff) to improve the overall customer service experience in this location. I am all about second chanceshopefully if you had a bad experience-your next visit will be as great as mine!
Apr 8th, 2023

This specific store is around the corner from my salon suite. I am there at least 1x a week. Everyone there is so helpful and warm. Specifically, Wendy, who helped me to resolve a return issue that another Cosmoprof store could not. They are my go to spot for all of my salon supply needs!
Feb 1st, 2023

Customer service isnt here anymore. People dont want to work till their scheduled times of operation or they do but they dont wanna have customers coming in and purchasing the products they sale so why even have a store? wasted my time when i literally saw the girl inside counting money with the doors locked before 3:50
Jan 28th, 2023

Very disappointed, people literally dont want to work anymore! I came in 5 mins before the time they say they close to actually finding out that they were already closed. The girl was in the building counting the cash but they close at 3:50. Im not sure why people dont wanna work. If they say theyre open till 4:00 why cant you simply have the doors open for business like you list on your website and youre door? The quality of customer care these days is nonexistent! Ill be sure to tell my boss i need to leave an hour earlier so im able to get to Cosmo Prof in time because they close before the hours registered and cant continue to an L all the time.
Jan 10th, 2023