KeyBank

This is the worst Key Bank location. This is my second time when I make a deposit and the teller puts the money in the wrong account. I called the store and they do not take calls, they refer me to the national number. Key Bank sucks!
Dec 23rd, 2023

I don't know what happened to this Bank within the past year, but my girlfriend HAD an account there (we closed it - which was a terrible experience on top of everything else) because no one in this location that all seem to be new have no idea what they're doing. They used to be a great Bank when they had Jillian and Shannon there, who are always so kind and welcoming and patient with our needs. Now that they are no longer there they have been replaced with bankers that will ignore you or be completely condescending the office managers will close their office doors when they see you walk in it's very apparent that they don't care about their customers. I am not sure how some of the rudest employees are still employed there when the most helpful employees have been sent elsewhere.. do not bank here.. they will lie to you and ignore you afterwards!
Oct 16th, 2023

Just closed out my personal and business accts. The fees are ridiculous. When I opened my accounts I was told there would be no fees and they would be waived. I don't recommend doing business at all here. Very upset at the fees they charged and wouldn't refund. Bad business!!
Jul 5th, 2023

I have banked at most of the major banks in the area, and every time I have gone to this Key Bank, I've had only good experiences and wonderful customer service. I went in to set up a new account, and was greeted by a super nice young woman, named Shannon, who honestly couldn't of been nicer. But she wasn't nice in a fake or forced way, like you can tell when people do that just because they want your business. Throughout the whole time I was there, she was professional, and was so helpful. She answered all of the questions I had, she was very smart and knowledgeable, but didn't look down on me, or get annoyed by how many questions I asked. I usually ask a lot of questions, sometimes even when I know the answer, but I am trying to see if they actually know what they are talking about, or reading from a script, and Shannon definitely knew what she was talking about, and didn't have to look anything up, or ask anybody else there. I never felt rushed, or pushed to hurry up and make a decision. These days, great customer service is getting harder and harder to come by, so when I do receive excellent customer service, I want to make sure it is recognized. I get so sick of going in to a bank to make a withdrawal, or deposit money, and the tellers trying to upsell me on something, especially when I say "I just need to make a deposit, and that is it," but that has never happened to me at this Key Bank. I will continue to bank here just because I have always received excellent service from Shannon. Thank you Shannon for being a nice person, and being great at your job, I appreciate it.
Oct 8th, 2022

Good bank, friendly people. If the teller is busy an account manager will handle deposits so you don't need to wait.
Jun 25th, 2022