Service King Collision Parker (Now Crash Champions)

it was horrible the lack of communication and the lack of care of quality of parts. I got my truck back and stuff is still a half inch twisted even after pointing it out and asking them to fix it. communication got very bad at the end I had to start calling and emailing to find out when my truck was going to be done. the first time I went to pick it up they had installed the completely wrong parts. please stay away from the shop I had talked to a couple customers in the parking lot and they were getting screwed around as well! things that are still messed up , grille-headlight-hood bumper
Apr 10th, 2024

Jan 3rd, 2024

SK Collision/Crash Champions (Parker, CO) was great to work with. I took in my sedan to fix some front end damage from a wreck. Their timely service and exceptional results exceeded my expectations. Additionally, I was impressed with their professional, helpful, and friendly staff. Their customer service enhanced the overall experience, making them a standout choice for vehicle repairs.
Dec 15th, 2023

I HAD TO CALL THE POLICE. TWICE. I was in an accident. The other party would be paying & my car ended up here. The next day I called with questions & Stephanie told they would only give information to the party that hit me. They wouldn't answer questions to me. About my car. When I said I would pick up the car & take it elsewhere, she hung up on. Later, I received a message from the car app that my sensors had been disconnected. When I arrived to get the car, I was told they couldn't find it and they had no record of it. My insurance company directed me to report it stolen. The next day, Mike told me he would not give me any information about my car. So again I called the police. The result was Service King had illegally started work on my car without my permission. It was drivable when I brought it in but now needed to be towed to another shop. I reached out to Larry Gonzalez, some type of senior manager. He never responded. One good note. The new body shop gave me a quote for $2,500 less.
Mar 7th, 2024

Contacted Crash Champions/Service Kings and talked to a service representative who brusquely told me they could take my car but that it would sit in the lot for about 6-7 weeks before they could look at it. I told them I understood and could I just keep my car at home until they were ready to tow it to their lot. She told me they needed a statement from my insurance that it was not drivable before they could tow it. I contacted my insurance agent who said that information was sent over already but that he would send it again. I gave him the representatives name so he could contact her directly. I checked back with her several days later and was told she never received the info about it being undrivable. His went round and round for about 3-4 weeks. She then told me that my insurance had messed everything up and taken so much time to send the information over and now the body shop was at capacity and didnt have any openings and I would have to go elsewhere. She also added she personally had Allstate insurance and thought they were terrible. How unprofessional. My agent called her again and sent her a screenshot of his e-mails to her my car was undrivable and it was discovered she had the information all along and it had been overlooked. My Allstate agent explained that she was rude to him too. My agent made arrangements at another body shop, Car Star, and they got my car in right away with no problems. Id never Crash Champions.
Nov 12th, 2023