America's Best Contacts & Eyeglasses

Awful place. The staff will force you to get retinal imaging regardless of your insurance covering it or not. They won't even warn you like they use to, they just do it to charge you. The people will try to upsell you on frames. The WIFI is so slow that the computes take forever to load, most of the time waiting is on the computer. Would not recommend.
Mar 23rd, 2024

went there last week to get my new contact prescription, the eye doctor was really nice, but the woman who helped me upfront was extremely rude. and i just called to try and get an update on my contacts and hopefully try to find out when theyd be in and the woman who picked the phone up was very rude and hung up on me while i was in the middle of asking another question.
Mar 18th, 2024

I've never had a bad experience with America's best until recently.. I have nothing bad to say about the Dr but the staff is rude and unprofessional. The girl was so clueless on helping me I had to make 2 transactions like hello if the dr gives you a new prescription obviously I need glasses si she only charged me for my exam. I'm like um so when do I get my glasses she was like oh I didn't know you wanted your new prescription. Now I get a call that I need to pick new frames because they couldn't get my prescription on frames. I don't have time to wait another two weeks for new glasses
Dec 24th, 2023

I would give this place no stars if possible. Fianc ordered contacts because our little one keeps messing with he glasses while on her face. They gave us a rough estimate about how long it would take to get them in and said they would call us, but we heard nothing within that time frame. So we called today and turns out they were there. When she went to pick them up, she told the lady she was there to pick up her contacts. The lady gave her a little bag with her 2 trial contacts, and proceeded to sit back in her chair without saying anything and went about her business. My fiance then asked if she could get help making sure she put them in correctly or any solution or even a case to put them in, and the lady said they don't do that. My fiance had to go to Walmart for her contact case and solution. Worst sutomer service.
Jan 7th, 2024

Save your money and absolutely find somewhere else to go! This has been the worst experience I have had anywhere. Ive now been waiting over month for my new glasses. They took 2 weeks to come in but when I went to get them the lady chipped my lenses. Then she asked me if I wanted to keep them. (Who wants to keep chipped glasses after paying for new ones?) After talking to another person there they agreed to send them to my house since I had just moved out of state. She even got my new address and reassured me that theyd be sent to my new address. Now I just got a text saying they came in and to come pick them up. I now live 9 hours away and will have to wait AGAIN for them to send them to the correct address. Maybe Ill get them by next year. This has just been my experience trying to get my glasses. Dont even get me started on the customer service I experienced in the store.
Jan 2nd, 2024