Crossroads Senior Living at Northglenn

Melissa D. _{on Google}

Apr 7th, 2024

On 4/8/2024, I visited this nursing home to meet with a realtor and a resident for a house closing. Unfortunately, the encounter was marred by the extremely rude behavior of the front staff.
Upon arrival, I was met with a dismissive attitude from the front staff personnel. The front desk girl was new and was trying to be very helpful. Despite my attempts to engage in a polite and professional manner, I was met with curt responses and unwelcoming body language. This treatment persisted throughout my interaction with the staff, leaving me deeply unsettled and disappointed.
As a visitor to the nursing home, I cannot help but worry about the treatment that residents may receive if this is the standard of professionalism demonstrated by the front staff. No individual, especially those in vulnerable circumstances such as the elderly residents of a nursing home, should be subjected to such rudeness and disrespect. I am a frequent visitor to multiple long term care facilities, assisted livings, nursing homes and other residential care and have never been treated like this.
It is crucial that all employees of healthcare facilities, especially those entrusted with the care of others, adhere to the highest standards of professionalism and courtesy.
I appreciate your attention to this matter and trust that steps will be taken to ensure that no one else experiences the same treatment in the future.

Jane Mowbray _{on Google}

Jul 15th, 2023

I had the opportunity to have my mom live at Crossroads Senior Living at Northglenn. The staff, nurses and caregivers are some of the most amazing people I have met. They truly care for their residents. My mom learned to enjoy their company and rely on their care. Even reaching out to ask for walks.
I enjoyed meeting my mom's neighbors and visiting with the residents.
The staff and caregivers were with her to the very end and have been a comfort to me. Telling me how much they enjoyed her stories of archery and Egypt.
I highly recommend this community for your loved ones. It has a small town feel. They know every resident by name - not a room number.
I wish to thank everyone there for the care they gave my mom and every resident.

Talona Sharp _{on Google}

Mar 15th, 2023

Very unprofessional, they do not care about residents or employees. The turnover is due to horrible management & lack of leadership. They also fire people over the phone because they wont do it in person, after demanding one person do the job of 4. They cant even serve the residents breakfast properly and openly disrespected residents constantly. Dont let your family go here.

Jasmine _{on Google}

Jan 18th, 2023

This place is very unprofessional, neglect has been reported numerous times, residents move out within 1 month living there, Recovering addict working with the residents, management is terrible! not understanding, threatens/mocks employees, comes up with fake policies because they cant handle the responsibility that comes with their job description Etc. Food is terrible, activities are terrible nothing about this place is nice.

Jerry Eshbaugh _{on Google}

Oct 28th, 2022

My mom has been at Crossroads for two years now. Great staff and facilities. Highly recommend!