PacSun

I had a terrible experience trying to get a refund for a damaged item. After getting one confirmation that my card would be refunded, it never came. A month later now I am being told I cannot get a refund. The receipt was cut up, but you can clearly see the item number and price. I am just frustrated that I was told a month ago everything was good and now it is an issue. I love Pac Sun and the clothes are super cute, but this customer service problem is not shining the best light.
Apr 9th, 2024

I walked in and we were not greeted by (not even one) any of the 6 people standing at the counter. Every one of them was on their phones, did not offer help once. Once I got up to the counter all 6 of them were too busy for 3+ minutes (while we waited) because they were making tiktoks. The extra star is just because of nice products. Otherwise, every worker seems more interested in their phone than they do their job. Every single time Ive been there before, though, Ive had a bad experience. The environment just feels very judgmental and not fun.
Apr 6th, 2024

The girl's in the were amazing super helpful plenty of sizes my daughter loves coming!
Dec 6th, 2023

everyone here was so welcoming and helped me pick out the perfect gift for my girlfriend. I will be returning!
Dec 3rd, 2023

Very poor customer services. Staff could not be troubled to stop their personal conversations to offer hellos or help. When I asked a staff member to bring down a sweater that was folded on a shelf they ultimately declined sighting the self may fall and to look and order online. I ultimately purchased items at the store, but will not be back. Just order online and skip the rude and unhelpful staff.
Sep 4th, 2023