AutoZone Auto Parts

Christina Marie (Chryssy) _{on Google}

Mar 24th, 2024

Worst AutoZone experience I've had in all my years of being a loyal customer!!
From the moment we walked in and tried to get some help for the truck we recently bought that had just broken down 2.5 miles up the road, to the moment we decided to return our purchase, was the worst and most negative customer service experience!!!
The 2 gentlemen working treated us as though they had better things to do than help us in any way and one even followed my fiance around the store like he was going to rob it or something.
We made our way back to the purchase counter just as my phone died while trying to finalize an Uber. I asked the gentleman if I could plug my phone into the charger that was plugged in at the counter for just a quick second and was told no, I couldn't use any of their chargers.
Once we did end up making it through our purchase (of almost $200) we realized that we didn't get the part we needed, and what we had talked to them about when we first got there. That's when they told us that they didn't have that part anyway and would have to wait until the next day...
we returned our purchase, were told the money would be available in a few days, and left to make the 2.5-mile walk back to the truck, and kids, empty-handed.
This review doesn't express the lack of care and disregard for us as people and as customers that we received from this business.
We swore we would never return to this location!

Eve Manzanares _{on Google}

Feb 20th, 2024

These people are amazing, they helped me change a light bulb which is hard to get to, and did not charge me anything. They have excellent customer service.

Dylan McMillan _{on Google}

Feb 15th, 2024

Ive had a great experience here for years. The staff is friendly, knowledgeable, and helpful.

Anasia _{on Google}

Jan 29th, 2024

Went in. Grabbed the part I needed. Quick experience. Changed it out in parking lot and left. Very efficient