uBreakiFix - Phone and Computer Repair

They were super friendly and professional!
Apr 9th, 2024

"Exceptional Service for Samsung Galaxy Charging Issue! I couldn't be more impressed with the service I received at this phone repair shop. My Samsung Galaxy had been giving me constant trouble with charging due to a persistent moisture and debris error. The technician was incredibly professional and wasted no time in diagnosing the issue. He outlined a clear plan: first attempting a quick and inexpensive cleaning of the charging port, followed by part replacement if necessary. To my delight, the cleaning did the trick! Within just 15 minutes, my phone was back to full functionality. The technician efficiently removed lint and metal filings that were causing the problem. I appreciate the transparency and expertise displayed throughout the process. Five stars without hesitation!"
Apr 9th, 2024

Had to replace my ps4 hard drive. Dropped it off on Sunday had a couple of people in front of me for their repair and picked it up Monday. Super fast and friendly
Apr 7th, 2024

I had initially left a 5 star review after my first visit to this store, but after the last 2.5 weeks and 4 separate visits for the same device, I do have some issues. I brought in my Google Pixel 6 Pro for an unresponsive screen. I was quoted $300+ to replace the screen, with a 3-5 day wait. No problem. I pick up the phone when it is finished and issue appears to be fixed. I was even talked into paying an extra $80 for liquid glass due to the rebate if the screen breaks in the future. So just short of $400 paid. The phone screen was working for approximately 4 hours following pickup, before becoming unresponsive again. I attempted to troubleshoot the issue using Google's chat specifically for Pixels, and was eventually referred back to UBreakIFix after none of those solutions worked. The man who entered my phone into the system either didn't tell anyone I had dropped the phone back off or everyone ignored it entirely because after several days and no word, I had to physically stop back in the store. I was given my phone back, with nobody sure if anything had been fixed or worked on because it was in fact not in the system. I returned a 3rd time because the problem was not fixed. I was told because the screen was under warranty, they could try a new screen and see if the first one was a dud. I waited 8 days with zero contact from them before calling, only to find out they were unable to fix the issue - BUT if I wanted to send it off somewhere else and pay even more money, they might be able to fix the issue. I told them I would just come get the phone. I returned today for the 4th time to pickup my phone and inquired about a partial refund (after Google informed me they believed the company had a partial refund policy for these situations). I was told no refund because they didn't have the original screen for the phone, but I do imagine it would probably be hard to keep track of old parts after damn near 3 weeks and a whole bunch of screwing around on their part. So now I'm out $400 and still have a unusable phone. Very disappointed in the entire situation and probably will go elsewhere next time I need a device repaired.
Apr 7th, 2024

Roy and the team at the Longmont, CO office made it a very pleasurable experience by explaining why my gaming PC was not working and where to make sure to connect all of my cables. It was very helpful for a first time PC builder!
Apr 6th, 2024