Canvas Credit Union South Broadway Branch

David Jennings _{on Google}

Apr 6th, 2024

I have been a member for over 40 years. In the last year I have to go in about every other month because my pin stop working and I have to figure out how to pay for gas or groceries some other way. This has happened bout 10 times. We changed pins maybe 3 times. Nothing helps. Extremely disappointed

Corrina Cohen _{on Google}

Nov 26th, 2023

DO NOT BANK HERE!!! ATM DISTRIBUTES COUNTERFEIT BILLS. Willing to state this under oath in the courts.

Brandt Bowman _{on Google}

Sep 25th, 2023

Anyone considering using this credit union please consider this review first. They are too small to link your account with other types of accounts like investment accounts etc. so I closed out my account because of this and moved to CapOne which has been a great move so far. I find out a year later that they didnt close my account out and I had a charge go through on it (I formerly had it linked to my CapOne credit card and accidentally used it to make a payment instead of my CapOne checking), they charged me an overdraft fee, made little effort to notify me that this happened (waited over a month to send me something in the mail), then proceeded to send me to collections. They claim they dont do this until 45 days has passed. I didnt get correspondence from them until 40 days from this happening so I had virtually no time to get it handled before negatively effecting my credit. Ive worked very hard over the last ten years to get my credit to an 803 score. So for them to just negligently treat a member like this is beyond frustrating. I called them to rectify the account, paid them immediately, and their response to me was that its not their responsibility to notify members when this happens. I closed it out a year ago! Why did you even let a charge go through when there is no money in there? Anyway Im extremely frustrated by this and it will end up costing me more money than just the overdraft fee because I will now have to borrow money at higher rates. I hope this helps someone who is considering becoming a member.

Tyler Deruiter _{on Google}

Aug 10th, 2023

We took a car loan with Canvas, they never sent us a bill in the mail, or even notified of us as of our account number. After two months, we called to get all of the information and to find out why they havent sent us any paperwork. They didnt notify us of anything other than we were two months behind on our payment. We paid both payments right away and then they sent a bad report to the credit agencies. Not a warning call or letter telling us the issue. I am very disappointed and now have a negative report on our credit score that they wont help to correct it. We now need to dispute the negative report with all 3 credit agencies. Unless they are willing to help correct the problem, I will probably refinance the car with another company and close this account.