Tesla

Mar 27th, 2024

The Tesla Service shop in Littleton, CO on Broadway struggles mightily with customer communication. Their primary communication channel for service appointments and related communications is the Tesla app's CHAT feature. By limiting live communication, they make it extremely difficult to communicate the vehicle's issue or to build trust with their shop. The most recent example is that I scheduled an appointment for them to diagnose an issue with my Model S instrument panel. Without asking any questions and without looking at the vehicle, they sent an estimate VIA CHAT of >$3000 and asked me to approve the estimate. Accroding to Andy at the Littleton Service shop, an approved estimate gives them authorization to move forward with the repair without having to communicate with the vehicle owner after they diagnose the problem. The benefit for them, again according to Andy, "that way we don't have to wait to contact the vehicle owner when the car is already up on the rack. In other words, they're asking me to approve a >$3000 repair before I know what the problem is or whether I want to spend that much money on fxing it. When I replied that I couldnt approve a $3000 expenditure without understanding the cause of the issue, Andy said he would add a $215 labor charge (their labor rate is $215/hour) for having to call me with a diagnosis before proceeding on a $3000 repair. I thought that was an odd response until I realized that they weren't even going to try and figure out what the issue was and they were just going to replace the panel. Which also fits with the fact that they didn't even bother running remote diagnostics which they can easily do from their shop to try and figure out whats going on before providing me with an estimate. IF YOU DECIDE TO TAKE YOUR VEHICLE HERE, DO NOT ASSUME THEY ARE GOING TO DO ANY DIAGNOSTICS OR TESTING TO TRY AND FIGURE OUT WHAT THE PROBLEM IS. Of course I cancelled the appt and Andy replied (over the Tesla app chat) if there is anything else we can do, let us know. The only reason I have continued to give this shop my business is because I live < 1 mile from their shop. After this latest experience, I have decided it was my last interaction with them.
Mar 23rd, 2024

I brought my Tesla Model 3 to the Tesla service center from March 13th to March 15th for maintenance. The car remained in their care for three days. Upon retrieving it, I noticed a significant crack spanning approximately 20 inches across the windshield, which was not present when I initially handed over the vehicle. Despite presenting intake photos taken by Tesla upon receipt of the car, indicating the absence of any damage, the representatives and managers refused to acknowledge responsibility or replace the windshield. Their explanation was baffling; they claimed the crack occurred due to the car being left outside during snowy and cold weather, despite there being no evidence of prior damage or chips on the windows. They offered no conclusive proof that the crack occurred outside of their service time. Despite their acceptance of the incident happening under their care, as evidenced by the intake photos, they remained steadfast in their refusal to rectify the situation. During lengthy discussions with the manager, their explanations lacked substance, leaving me frustrated and dissatisfied. Despite the clear evidence provided by the intake photos, they were unwilling to honor their responsibility. It is disappointing that despite acknowledging the incident occurring during service at Tesla, they chose to absolve themselves of accountability. The incident occurred during their service window, and they possess signed paperwork releasing them from liability for occurrences such as snowstorms. However, they lack evidence to substantiate that the damage occurred either during their service period or during inclement weather. I trusted these people to fix my car and it comes back with a clearly broken windshield, and no one has the integrity to do right by me. I care about how dishonest and deceptive they were. Tesla Service: 5700 S Broadway, Littleton, CO 80121
Mar 15th, 2024

Mar 7th, 2024

CAR WOULD'VE KILLED MY CHILDREN! Car rolled over TWICE while parked on my driveway as my family was taking groceries out! If it wasn't for the fact that my wife ran inside of the car to hit the breaks it would have kept going back. On top of that when we called this Tesla dealership they started insinuating it was because WE didn't put it in park when we did TWICE!! Then they said it was in neutral in the tome stamp and WOULD NOT show us the evidence. ZERO EMPATHY when if my children would have been the ones taking the groceries out of the car would've been DETRIMENTAL. On top of that after 4 months of ownership there is a crack in my windshield and they wouldn't do anything about either. DON'T BUY A TESLA! OVERRATED and service IS THE WORST!!!
Mar 6th, 2024