U-Haul at Sheridan & Mississippi

Worst U-haul experience I have EVER HAD I WAS 4 HOURS LATE because I had no one to assist me with my move other than my lady! They called the police on me and reported the U-haul stolen! When my car was parked outside the whole time, I had it.!!! They don't even. Get a SRAR
Mar 27th, 2024

The worst customer service. The guy works there wasnt helpful at all.
Mar 13th, 2024

Our truck rental advertised as $19.95 a day ended up costing us $51.00 for 6 hours. And we had to pay for our own gas making the total out-of-pocket $61. We drove 17 miles total+. These costs were disclosed but advertising is deceptive. My friend had difficulty understanding. It's a lot to take in.
Sep 13th, 2023

Website and phone service for the location says they are open until 7-7 yet their on-site says 8-5. Tried calling and got no response until I arrived to find out they canceled my reservation and were closed. Horrible customer service.
Aug 16th, 2023

ITS NOT MY JOB TO CONDUCT MAINTENANCE OR MAKE UHAUL AWARE OF THEM. WHEN I RENT A TRUCK, IT SHOULD BE CUSTOMER READY! !! Ive rental from Uhaul many times throughout my life and now Im told that Im banned from using them until I pay for the extra day as I failed to notify them that I would have it an extra day. I rented a ten foot truck which clearly needed maintenance. The visor was hanging in front of the windshield a very very very visible issues but not only that, It also had a front headlight out. When I informed the location, all she could say was that it was my responsibility to inform roadside assistance if I had an issue. I continue to explain to her that it is not my responsibility to report the Bare Necessities maintenance required on the vehicle. I was inconvenienced by not being able to drive at night, and did not need to be any more by dealing with road side assistance. She could care less, this was evident! I would like management to give me a call or remove the charge please. This is not fair and very unprofessional on the representative/general manager. Yes, the representative spoke on behalf of the general managers. INSPECT YOUR VEHICLES, its not the responsibility of the customer. Anticipate their needs by providing working headlights. And if you cant then bite the bullet when they dont meet your expectations.
Sep 26th, 2023