Chamber of Commerce

      Volkswagen Lakewood Service Department

      ( 234 Reviews )

      Volkswagen Lakewood Service Department
      • 8303 W Colfax Ave #100
        Lakewood, CO 80214
      •   855-413-4477
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      Hours

      Saturday:
      8:00 AM - 5:00 PM
      Sunday:
      Closed
      Monday:
      7:00 AM - 6:00 PM
      Tuesday:
      7:00 AM - 6:00 PM
      Wednesday:
      7:00 AM - 6:00 PM
      Thursday:
      7:00 AM - 6:00 PM
      Friday:
      7:00 AM - 6:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.4 - (234 reviews)
      177
      16
      9
      10
      22
      Read Our 234 Reviews

      Chamber Rating

      4.4 - (234 reviews)
      177
      16
      9
      10
      22
      › ‹
      • sandra Sandoval


        Mar 7th, 2024

      • Steven Croop Stoermer

        Do not recommend, avoid if you can. Typical dealership service department. Got the job done, eventually and chaotically. Went in for a straightforward wiring repair that I was told would take one day, it took three. Confused my car with another car and gave me incorrect updates on the diagnosis even after I had them verify which car they were referring to. Tried to quote me double their previous estimate. Tacked on a $25 "shop fee" that they didn't include in the cost until they were ringing me up. Just build it into the labor costs or be upfront about it. I had to call for any update after waiting patiently each day and it took forever to get ahold of my service advisor. I wouldn't be writing this review, but after three days of rescheduling appointments to accommodate their busted timeline, they had no interest in compensating me in any way or showing that they valued my time at all. I must conclude they assume their time is more important than their customers' time.
        Feb 12th, 2024

      • LMS

        Roberto and Tracy in service were excellent. Courteous, knowledgeable, and professional. Resolved the problem quickly on the same day. Alex GM also took time for a conversation and offered good customer service.
        Jan 1st, 2024

      • jayezfreakaliscous

        Worst experience in f my life wont be going back anytime soon!
        Dec 14th, 2023

      • Andrew Redwood


        Oct 19th, 2023

      Read Our 234 Reviews

      About
      Volkswagen Lakewood Service Department

      Volkswagen Lakewood Service Department is located at 8303 W Colfax Ave #100 in Lakewood, Colorado 80214. Volkswagen Lakewood Service Department can be contacted via phone at 855-413-4477 for pricing, hours and directions.

      Contact Info

      •   855-413-4477

      Questions & Answers

      Q What is the phone number for Volkswagen Lakewood Service Department?

      A The phone number for Volkswagen Lakewood Service Department is: 855-413-4477.

      Q Where is Volkswagen Lakewood Service Department located?

      A Volkswagen Lakewood Service Department is located at 8303 W Colfax Ave #100, Lakewood, CO 80214

      Q What is the internet address for Volkswagen Lakewood Service Department?

      A The website (URL) for Volkswagen Lakewood Service Department is: https://www.lhmvw.com/service/index.htm?utm_source=google&utm_medium=organic&utm_campaign=google_my_business_service

      Q What days are Volkswagen Lakewood Service Department open?

      A Volkswagen Lakewood Service Department is open:
      Saturday: 8:00 AM - 5:00 PM
      Sunday: Closed
      Monday: 7:00 AM - 6:00 PM
      Tuesday: 7:00 AM - 6:00 PM
      Wednesday: 7:00 AM - 6:00 PM
      Thursday: 7:00 AM - 6:00 PM
      Friday: 7:00 AM - 6:00 PM

      Q How is Volkswagen Lakewood Service Department rated?

      A Volkswagen Lakewood Service Department has a 4.4 Star Rating from 234 reviewers.

      Hours

      Saturday:
      8:00 AM - 5:00 PM
      Sunday:
      Closed
      Monday:
      7:00 AM - 6:00 PM
      Tuesday:
      7:00 AM - 6:00 PM
      Wednesday:
      7:00 AM - 6:00 PM
      Thursday:
      7:00 AM - 6:00 PM
      Friday:
      7:00 AM - 6:00 PM

      Related Categories

      Ratings and Reviews
      Volkswagen Lakewood Service Department

      Overall Rating

      Overall Rating
      ( 234 Reviews )
      177
      16
      9
      10
      22
      Write a Review

      sandra Sandoval on Google

      image

      Steven Croop Stoermer on Google

      image Do not recommend, avoid if you can. Typical dealership service department. Got the job done, eventually and chaotically. Went in for a straightforward wiring repair that I was told would take one day, it took three. Confused my car with another car and gave me incorrect updates on the diagnosis even after I had them verify which car they were referring to. Tried to quote me double their previous estimate. Tacked on a $25 "shop fee" that they didn't include in the cost until they were ringing me up. Just build it into the labor costs or be upfront about it. I had to call for any update after waiting patiently each day and it took forever to get ahold of my service advisor.
      I wouldn't be writing this review, but after three days of rescheduling appointments to accommodate their busted timeline, they had no interest in compensating me in any way or showing that they valued my time at all. I must conclude they assume their time is more important than their customers' time.

      Business Response on Google Mar 7th, 2024
      Steven, we're sincerely sorry for the frustrating experience you encountered with our service department. Your feedback is invaluable, and we deeply regret any inconvenience or confusion caused by the delays, miscommunication, and unexpected fees. We understand your frustration and disappointment, and we're committed to addressing these issues internally to improve our processes and ensure better service experiences in the future. It's important to us that our customers feel valued and respected, and we apologize if we fell short of demonstrating that during your recent visit. We appreciate your patience and understanding, and we would welcome the opportunity to discuss this matter further and see how we can make things right. If we have not discussed this personally by the time that you find this response, please feel free to reach out to me directly. I look forward to straightening this out! - Alex Young, General Manager, (303) 237-1311

      LMS on Google

      image Roberto and Tracy in service were excellent. Courteous, knowledgeable, and professional. Resolved the problem quickly on the same day.
      Alex GM also took time for a conversation and offered good customer service.

      jayezfreakaliscous on Google

      image Worst experience in f my life wont be going back anytime soon!

      Business Response on Google Dec 19th, 2023
      I'm truly sorry to hear about your negative experience. It's disheartening to learn that we've fallen short of delivering the quality service you deserve. I'm committed to understanding what went wrong and ensuring that no other customer feels this way after interacting with us. If we haven't already had the chance to speak directly, I invite you to contact me at your convenience so we can address and rectify any issues you've encountered. Your feedback is crucial to us for making immediate improvements, and I hope to have the opportunity to restore your faith in our dealership. - Alex Young, General Manager, (303) 237-1311

      Andrew Redwood on Google

      image

      Business Response on Google Oct 28th, 2023
      We are grateful for your positive feedback. Our team works hard to ensure each customer is satisfied with their experience, and it's great to hear that we were able to meet your expectations. We hope to see you back soon for all your automotive needs.
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      Overall Rating

      Overall Rating
      ( 234 Reviews )
      177
      16
      9
      10
      22

      Write a Review

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