Duryea Orthodontics

Sep 17th, 2023

The customer service of this office is abysmal. I had an appointment a month ago, they told me I had to come to Littleton since their Lakewood location was closed. Okay, fine. I google the address and it takes me to a closed office. I call (with 15 minutes until my appt) and the receptionist just says I'll have to reschedule. Okay, I took off work, drove out of my way and they were unwilling to just give me the new address. Fine. I reschedule. I just got a call an hour before my appointment telling me they're no longer taking new patients. Okay, thanks for the heads up! What a waste of time.
Jun 22nd, 2023

This Orthodontist is horrible. He insulted me and ripped off my Invisalign attachment. He repeatedly tried to shave my teeth that would misalign my jaw. Beware, he has injured others. I cannot speak for those that he has done this to but he is NOT to be trusted. He used a tool that "was broke" and injured my tooth. DO NOT USE HIM. I rarely give reviews but wanted to help someone who might fall victim to his gruesome acts.
Feb 18th, 2023

Just got my braces on and they did a fantastic job! Asking if youre ok consistently and making sure youre comfortable Update: It is now 2023, he had merged with another dental office (two actually) and I am very fed up. I have had my braces for almost two years, which is in October. I have had countless cancelations, problems getting a hold of them. I had never missed an appointment, until Friday, August 4th. I have been trying to call them repeatedly, but no luck, just straight to voicemail. If you miss an appointment or they cancel on you, it is almost impossible to get a reschedule in a timely manner. I tried to call the office they work in, which is just confused as I am. The person who answered had told me "good luck " in the end for trying to get a hold of them. I cannot believe that the people who let use there space have to say good luck for getting a hold of them. I've paid in full, and since they're merge in 2022, it has been a total train wreck. I'm hoping this review should flag them to do better, and reach out to the people that are having the same problems as I am. If Michael Duryea or anyone in the office sees this, please reach out so I can get my appointment scheduled since I missed my last one.
Aug 2nd, 2023

This place is a JOKE. I've been an Invisalign patient of theirs for over a year, and there is a significant lack of professionalism and respect shown towards me as their patient. They have no regard for anyone's time. One time, I had a scheduled appointment with them, so I took off work, drove 45 minutes to their office, and, to my surprise, they were not present. No one bothered to contact me to reschedule my appointment. I asked the front desk staff why I was not informed about the cancellation and was told that there was no phone number on file for me. I've been their patient for over a year now, so how is this even possible? Last week, I had a check-up appointment scheduled with them, and they called me to cancel because they were "overbooked." They said they would call me back to reschedule, and I am still waiting, 7 days later. I've tried calling them multiple times but their phone number always goes to voicemail. On top of that, every time I go in for an appointment, they always seem to be running 30 - 45 minutes late. It is extremely disrespectful to be treated this way, especially since I paid $6k upfront for this treatment. I worked SO hard to save up the money needed for this treatment, and their service leaves me feeling unsupported and helpless. Save yourself the frustration and disillusionment I have experienced and opt for an orthodontist who values their patients' time and well-being.
Jun 16th, 2023