Evolution Veterinary Specialists

Eva Safar _{on Google}

Apr 9th, 2024

Back for round 2 with Dr. ODonnell, got the other knee done! He remembered her from last year, and frankly: no other office Id want for my furbabys TPLO surgery. We were in this morning for a surgical consult, luckily he had availability to do it all today, and I get to bring her home to recover. I gladly drive an hour each way to come here! The staff is attentive, efficient, thorough, great communicators and this whole place runs like a well-oiled machine. Ive had great experiences and know my friends have as well whether for surgeries and oncology.

Day _{on Google}

Apr 8th, 2024

Dr.Gardhouse and her team are absolutely talented and amazing! I have never been impressed with exotic vets until now. I will never be able to thank them enough for saving my Bianca and Sushi from eminent death. My bearded dragon girls are doing fantastic now after life-saving surgery. Also, the front desk staff are very helpful and kind. I 100% recommend EVS to anyone with any and all pets! I love EVS!

Brian _{on Google}

Apr 9th, 2024

EVA was recommended to me by my regular vet as a specialist clinic in internal medicine. My first visit I got there and waited in a room for quite a while. A tech came and took some notes about his condition. You would think that they would get records from your vet so they had a complete history since they ask who your vet is. As many other reviews stated, you expect a normal exam in the room with you and your pet, that didn't happen. They came and took him back, and about an hour and a half later brought him back only to wait again on the vet. Vet came in and basically told me nothing that we didn't already know through my regular vet. EVS did blood draw, urine collection and ultrasound. Like many other reviews I had to pay something up front just to schedule an appointment. The tests done were $1400, which have been done before at my regular vet and were about 1/3 the cost. You would think they must be doing specialized testing, but they weren't. When we left the Vet said that he would send over discharge instructions and some prescriptions. I got the billing invoice immediately and an outline with some followup instructions, but no prescriptions. The discharge notes said to bring him back after a week on the medications to ensure that they were not causing any further issues. I called the office to schedule the one week appointment, or see if it got scheduled. They check and tell me that the first available is a month out. I told them that his discharge instructions said to bring him back after a week to make sure the new medications were not causing additional issues. They said again that the first available is a month out, which I said would work for the one month followup, but obviously not for the one week blood draw. They said they would check with the techs and see about getting me in that Friday and would call me back. I never heard back. I tried calling for three days straight and left messages since it went to voicemail every time with no success. Finally, I resorted to email and got a response, nearly three weeks later. I told them that if this is their normal responsiveness I wouldn't be coming back. They apologized about it all trying to smooth it over. I told them that I see no point in bringing him in earlier now since the one month appointment was less than a week. I went in for the month checkup thinking I would see the vet, all they did was a blood draw and used the urine I collected for his labs and collect another $380 and said they would let me know on the labs. Later that day I got a call from them, stating that they need to charge me another $64 for the labs because their testing equipment was giving wonky results and have to send it to another lab. Waited for that followup call on the labs that never came. A week later, I called and asked about the labs and told them I was expecting a call from the vet on them. They tell me that everything looks good, whatever that means. I told them so far my experience there has been horrible and does not inspire any confidence that this they know what they are doing. I am out almost $2000, and basically know nothing more now then I did through my regular vet. Who knows what those labs are showing since they don't return calls, the vet you barely see and doesn't followup, the office itself doesn't followup or ask how your pet is doing on the medication, nothing.
This place is like most vet clinics now, they are bought out by larger companies and are being used as cash cows. There is no feeling that the people taking care of your pet actually care or know what they are doing. Paying double or triple the price for labs at a speciality clinic to get answers over your regular vet is just gouging, especially when there really is no treatment plan, nothing is covered with you by the vet, no specifics about anything. I don't intend on continuing there as already they have shown little regard for anything other than collecting that money and you have to constantly followup to get information otherwise you will be given none.

Gamer Dad Cross _{on Google}

Apr 4th, 2024

This place was absolutely disgusting! Our cat was having trouble breathing, so my wife took her while I stayed at home with our kids. When my wife showed up immediately, they just had no compassion and immediately started throwing prices at us. I understand that your techs may be right and that it's going to cost money, but the lack of human decency that I heard on the phone and from my wife was absolutely disgusting. Then after trying to pay the $500 to walk in the door, and leave to go somewhere else with some empathy, they wouldn't let her leave, I had to hire someone so i could deal with this place. Eventually, we got a receipt, and they refunded some of the "services" they didn't use. If you're worried about your pet and looking for someone to talk with you that has some BASIC human deceny and understand that you love your pet, and to care more about the money that you know you are going to have to pay, go somewhere else. If we wanted uncompassionate robots, I would've looked for that. Losing a fur baby isn't easy. You think they could at least fake concern and empathy.

Taryn Kersey _{on Google}

Apr 3rd, 2024

RUN for the hills, THIS IS NOT AN EXOTIC VET!
If I was able to leave NO STARS I would!
I VEHEMENTLY DO NOT RECOMMEND EVOLUTION VETERINARY!
This place just wants your money and DOESN'T want to help your animals. Their prices are RIDICULOUS. You need to pay for services upon arrival, they take your animal away from you, and good luck trying to get any information about your fur baby.
IT'S LIKE A CATTLE CALL!!
I had an emergency with my exotic pet and was given no help over a rabbit that came in after. After 2 hours of waiting with no interaction with the doctor and no services provided. They have no courtesy with your time and when I refused treatment after waiting in an exam room for 2 hours without my baby or any information of what's going on. Getting my fur baby back was very difficult as they were stalling to continue to provide services. Once she was given back to me it was clear STAT situation nothing was done! Their lack of professionalism is APPALLING and sadly it cost the life of my exotic pet!