Home Services at The Home Depot

Jose Luis Villanueva _{on Google}

Dec 9th, 2021

Good service

Jenna Brown _{on Google}

Oct 12th, 2020

Would not recommend spending your money at this location. Please take your business to the Alameda location down the street. Attempted to rent a truck at the Alameda location today and unfortunately their van was in the shop. Not to fear! We have a location up the street (10 minutes away) and we see that they have availability and you have plenty of time to get there before close and rent. I was elated because I just got off work early for this move with people waiting. I drove up to this location, walked in and waited in line. When I got to the tool rental counter at 6:30pm, I informed the man that I need a truck for a max of two hours (honestly that was conservative as I could easily do it in 75 minutes being right down the road in Belmar. So worst case, Im back at 8:30pm and they close at 9. I was informed by the man at the counter that Home Depot didnt usually rent out after 6pm....hmmmm since the guy right in front of me walked out seemly satisfied with his rental at 6:30pm....I informed him I had been to another location, they recommended I come here and never mentioned this policy. He then backtracked and said this was this stores policy, as this department closes down at 8:45pm and that would be cutting it close. He then stood there in silence, no probing questions, no alternative solutions and what appeared to be a made up policy so he didnt have to work. I could see that I wasnt going to get anywhere with him so I flagged down multiple employees to ask about this store policy. NONE of the location employees that I spoke to had ever heard of that before (the store closes at 9pm) and other locations I reached out to were of the mind set that all their locations operated under normal store hours and never heard of this policy either and did not understand why this man refused business to a customer that would be back well within the guidelines of store hours. I cant speak to other areas of the store (Im sure they are good) but do not give your business to the tool rental department while this guy works there and is too lazy to have equipment returned 30 minutes prior to close of store. Personal policy of laziness, trying to pass it off as company policy.